Provide exceptional customer service to all hotel guests, making their stay as
comfortable and accommodating as possible while achieving team and Brand goals.
Perform quality assurance (QA) requirements for the department.
Remove laundry from rooms and/or chutes.
Separate laundry and identify items requiring pre-spotting treatment.
Operate laundry processing equipment at a level of proficiency resulting in an
acceptable level of cleanliness and supply of linens.
Advise management when supplies need to be replenished.
Responsible for keeping laundry room and equipment clean and working in a safe
manner.
Restock linen on floors as necessary.
Clean and maintain common areas, i.e., elevators, guest laundry, stock and store rooms, meeting rooms, hallways, stairs, pool and exercise areas, vending area, library,
break-room, etc. Cleaning may require cleaning of windows, sweeping, mopping, waxing, and polishing marble floors and tile floors.
Maintain work areas in a clean and orderly manner.
Restock supplies in all common areas.
Remain highly visible and be readily available for guests at all times.
Take initiative to offer assistance or answer questions throughout the hotel.
Proper administration of key control.
Willingness and ability to train new associates.
Complete maintenance work orders and deliver to the supervisor in a timely manner.
Thoroughly understand and implement the Brand service culture.
Perform all shift checklist responsibilities.
Support team members to ensure the team\xe2\x80\x99s entire workload is completed daily.
May be asked to operate a motor vehicle in the course of running errands for the hotel.
Perform other duties as required.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. Education and/or Experience:
High School diploma or GED preferred.
No previous experience required, but preferred.
Knowledge, Skills and Abilities:
Ability to maintain confidentiality of business and financial matters and information
related to the property, owner(s), partners, guests, associates, etc.
Good interpersonal skills. Ability to work in a courteous, tactful and patient manner
with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
Ability to communicate effectively.
Ability to work in a fast-pace, high-energy and demanding work environment.
Basic knowledge of hotel operations or ability to learn quickly.
Ability to work as a team player with all levels of associates.
Dedicated, hard-working, self-motivated.
Good time management skills; multi-tasks skills; ability to prioritize; and coordinate
details.
Flexibility to adjust work priorities as necessary.
Skill in operation of tools and equipment listed below
SPECIAL REQUIREMENTS:
Prompt and regular attendance.
Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24
hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
Comply with hotel and/or department uniform and professional behavior and
appearance standards.
Carry out all reasonable requests by team leaders and managers and act as a team
player with all levels of staff.
Participate in all mandatory job training and meetings, i.e., (\xe2\x80\x9cService Snap Shots\xe2\x80\x9d,