Job Description

: Works as a liaison to resolve complaints and grievances in an effort to improve patient satisfaction through patient and customer relations.

Shift Details:

• Monday-Friday, 6:30am - 3:00pm
• 1 rotating weekend per month.
• Training will be 6-8 weeks, Mon-Fri 8:00 am- 4:30pm.

Job Essentials:

• Investigate laboratory situations to gather facts necessary for appropriate decision making.
• Actively participates in problem identification, documentation, and resolution.
• Receives incoming calls, resolves problems for patients or customers as appropriate and completes necessary documentation in the Laboratory and Event System.
• Prepares and releases samples for the medical examiner\xe2\x80\x99s office, donor services, and law enforcement, etc.
• Works to resolve complaints or problems in a manner fair to the hospital/facility and to the patient.
• Responsible for timely follow up with the patient/family.
• Answers phones and directs calls as needed.
• Cancels, credits, and modifies testing following outlined process.
• Researches reference laboratory testing requirements, collection and stability, as well as ordering, monitoring and resulting.
• Uses advanced skills to assist employees in difficult processing situations (phone calls, auditing of errors, missing samples)

Minimum Qualifications:

• One year clinical/healthcare experience.

Preferred Qualifications:

• One year laboratory experience.
• Basic knowledge of medical terminology.
• Knowledge of applicable tracking software.
• Computer skills.
• Provide notary services.

Physical Requirements:

• Carrying, Hearing/listening, Manual Dexterity, Seeing, Sitting, Standing, Speaking.

Location: Central Laboratory

Work City: Murray

Work State: Utah

Scheduled Weekly Hours: 40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.02 - $26.13

We care about your well-being \xe2\x80\x93 mind, body, and spirit \xe2\x80\x93 which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our , and for our our commitment to .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Intermountain Healthcare