Job Description

Position Summary:

ORLANDO HEALTH HORIZON WEST HOSPITAL

Orlando Health Horizon West Hospital is a 60-bed acute-care hospital - with room to grow to 120-beds - located in


the Horizon West community of Winter Garden, Florida. The facility offers a full complement of services, including


heart care with complete cardio-diagnostic capabilities, digestive health, emergency care, outpatient imaging and


lab, orthopedics and sports medicine, and reflux and esophageal disorders. Advanced surgical services include


minimally invasive and robotic surgery options with specialty in general, thoracic, podiatric, orthopedic and


advanced gynecologic procedures. The hospital has earned Primary Stroke Center and Joint Replacement


certification from The Joint Commission and a repeat "A" Safety Grade from The Leapfrog Group for Spring 2025.

Orlando Health Horizon West is part of the Orlando Health system of care, which includes award-winning hospitals


and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida's


east to west coasts, Central Alabama and Puerto Rico. Collectively, our team members honor our over 100-year


legacy by providing professional and compassionate care to the patients, families and communities we serve.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE


education programs and well-being services to support you and your family through every stage of life. We begin


your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.


"Orlando Health Is Your Best Place to Work" is not just something we say, it's our promise to you

Position Summary

Performs specimen receiving and processing duties, registers patients, enters orders in the computer system, centrifuge specimens, labels and aliquot samples, delivers to test site, stores samples, slides, blocks, etc.
Responsibilities:

Essential Functions

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Provides specialized support in the areas of patient registration, demonstrates a thorough knowledge of third party reimbursement


requirements and regulations, maintaining customer support and supplies.
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Demonstrates knowledge of specimen collection and handling requirements. Research skills for investigating customer


requests/issues.
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Ensures follow up on patient care issues. Communicates with immediate supervisor any patient care issues.
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Performs all departmental functions and has a thorough knowledge of hospital and laboratory information systems, specimen


processing, billing, reference testing and scheduling.
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Maintains positive customer service relationships at all times and proactively responds to customer service issues.
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Trains staff as required.
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Directs staff to ensure both corporate and departmental expectations are met in the specimen workflow.
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Ability to work flexible hours to meet the needs of the department.
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Ability to coordinate, organize or perform tasks required to ensure patient care and safety.
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Excellent interpersonal skills to work cooperatively with all team members and respond to customer phone calls.
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Acts as liaison between the laboratory, physicians, nursing personnel, other ancillary departments, clients and vendors outside the laboratory.
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Orders and stocks necessary supplies.

Other Related Functions

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Responsible for maintaining an active role in the laboratory Quality Improvement Program.
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Maximizes productivity, customer satisfaction and profitability.
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Documents specimen quality issues.
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Follows the established policies.
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Adheres to infection control and safety practices and keeps a clean and organized work area.
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Maintains confidentiality of patient record, hospital and departmental matters at all times.
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Performs filing of reports and requisitions.
Qualifications:

Education/Training

High School Diploma or GED equivalency.

Licensure/Certification

None.

Experience

Three (3) years laboratory, patient care experience, or patient business experience.