Job Description

Description:

AAC is seeking a detail-oriented Laboratory Administrative Coordinator to support the AAC laboratory's non-technical operations, including prior authorizations, lab result handling, genetic counselor arrangements, and client billing administration, along with related laboratory administrative tasks.


Essential Duties and Responsibilities:

Prior Authorizations & Patient/Insurance Coordination

Collect required documentation for prior authorizations (orders, clinical notes, demographics, insurance details).


Submit prior auth requests through payer portals/fax as required; track approvals/denials and follow up for status updates.


Communicate authorization status to internal stakeholders and help prevent testing delays.

Lab Result Handling & Coordination

Receive, route, and track laboratory results according to AAC workflow and confidentiality standards.


Ensure results are delivered to the correct provider/care team; maintain logs and documentation.


Support administrative release-of-results processes (no clinical interpretation).


Reconcile regularly to ensure all orders and results have been completed.

Genetic Counselor Arrangements

Coordinate genetic counselor scheduling (patient appointments, confirmations, reminders).


Prepare/administer scheduling packets and ensure all required info is available prior to sessions.


Serve as a liaison between patients, providers, and genetic counseling resources.

Client Billing Administration

Support client billing admin activities such as portal navigation, case/status checks, required documentation uploads, billing inquiry routing, and issue tracking.


Assist with patient billing questions by gathering details and coordinating with the appropriate billing contact/team.

General Laboratory Administration

Maintain organized electronic and paper records; support document control and audit readiness.


Answer phones/messages, coordinate shipments/couriers (as applicable), and provide administrative support to lab leadership.


Protect PHI and follow HIPAA/privacy/security requirements at all times.

Non-Discrimination Statement

Atlanta Autism Center (AAC) is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws. AAC complies with applicable laws regarding accommodations for qualified individuals with disabilities. We encourage individuals of all backgrounds to apply.


Requirements:

High school diploma or equivalent (Associate's or Bachelor's preferred).


2+ years experience in healthcare admin, medical office, laboratory administration including billing and prior authorizations.


Strong attention to detail, follow-through, and professional communication skills.


Experience with prior authorizations (medical necessity documentation, payer portals).


Billing/admin background (insurance verification, patient responsibility coordination).


Familiarity with lab workflows and EMR/LIS/LIMS systems. eCW a plus!