Job Description

Description:

Employment Status: Full-time -non-exempt

United Way of the Bluegrass (UWBG) works to create the opportunity for all members of our community to have a better life. We focus on the building blocks of a good life -- a quality education, financial stability for individuals and families, and good health. The work of UWBG focuses on strategic initiatives, public education, advocacy, outcomes and evaluation, development and strengthening of partnerships/collaborations, convening, resource mobilization and investment, as well as backbone and engagement strategies and activities. We bring together the voices, expertise, and resources to define, articulate, and implement a common agenda for change across our region. That is what it means to "Live United" in Central Kentucky.

POSITION

The Kynect Community Partner Outreach Specialist will increase the 211 Contact Center and network capacity to provide telephonic support to all residents in the United Way of the Bluegrass 211 coverage area who access Kynect Resources, in coordination with the Cabinet for Health & Family Services and all organizations onboarding to support those residents. This position requires regular travel throughout the region as the Kynect Community Partner Outreach Specialist seeks to establish business relationships by networking with community providers and building a referral network in which UWBG 211 navigators refer clients to community partners in their area. The Kynect Community Partner Outreach Specialist will also spend time making outbound calls to gather resource information, establish community relationships, and follow up with clients seeking resource services in their area. This is a remote position.


Requirements:

ESSENTIAL FUNCTIONS

Maintain up-to-date knowledge of community resources, the Kynect platform, and 211 database/taxonomy standards. Research, verify, and update community resource information using online tools, direct agency communication, and standard data collection methods. Review, approve, and manage community partner access requests in Kynect; provide onboarding support, training, and troubleshooting for partners managing referrals. Conduct follow-up calls on open referrals, ensure residents are connected to appropriate agencies, and close referrals in Kynect as needed. Share information about Kynect Resources with residents and community partners. Develop and maintain proficiency with 211 database systems, reporting functions, contact center software, and telephone platforms. Build and sustain collaborative relationships with community service providers and state organizations. Support the 211 Call Center as a Community Resource Specialist as needed by answering calls and providing accurate information and referrals. Participate in staff meetings, resource development activities, and other assigned projects that support 211's mission and operations.

CORE UNITED WAY COMPETENCIES

MISSION-FOCUSED

- A top priority is to create real social change that leads to better lives and healthier communities. This competence drives performance and professional motivations.

RELATIONSHIP ORIENTED

- Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.

COLLABORATOR

- Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.

RESULTS-DRIVEN

- Dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.

BRAND

STEWARD

- A steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

COMMUNITY IMPACT COMPETENCIES

Drive for Stakeholder Success Effective Communication Adaptability and Change Management Cross-Functional Capability and Collaboration

QUALIFICATIONS

Bachelor's degree in a related field or equivalent combination of education and experience, with 1-3 years of experience in human services, nonprofit, or a related setting preferred. Strong strategic thinking and problem-solving skills, with close attention to detail, follow-through, and the ability to manage multiple priorities under pressure. Demonstrated responsibility and integrity, showing initiative, accountability, and reliability in meeting goals and commitments. Collaborative team member with excellent interpersonal, customer service, and communication skills; able to work respectfully with diverse individuals and cross-functional teams. Highly adaptable with the ability to work independently, navigate changing priorities, and proactively identify solutions. Proficient in Google Workspace and Microsoft Office, with strong organizational and time-management skills. High energy, motivation, and professional alignment with UWBG's mission; nonprofit experience preferred.

REQUIRED LICENSE/REGISTRATION/CERTIFICATIONS

Valid Kentucky Driver's license required


Proof of state minimum auto insurance required

PHYSICAL REQUIREMENTS

The employee is regularly required to communicate clearly, in both oral and written formats, with others in person, by phone, and via other devices. The employee must be able to transcribe, read extensively, prepare, and analyze data and figures, operate a computer, and use other standard office machinery. The employee is required to travel regularly to locations outside of UWBG facilities to set up displays and presentations in both physical and electronic forms. The employee must have the ability to lift, carry, push, and/or pull objects weighing up to 50lbs

WORK ENVIRONMENT

This position is 100% remote and must comply with the UWBG remote work policy. Home office must have reliable internet access and limited distractions. Occasional travel is required to outreach related events and UWBG staff meetings.

EXPECTED WORK HOURS

Monday-Friday, 37.5 hours/week. Work schedule set within 7:30 AM-6:00 PM. Occasional evenings/weekends may be required.

PRE-EMPLOYMENT SCREENING REQUIREMENTS

Any candidate offered a position may be required to pass pre-employment screenings as mandated by UWBG. These screenings may include a national background check and a Motor Vehicle Record (MVR) review.

BENEFITS

The position is full-time, non-exempt, hourly, at 37.5 hours/week. New hires are eligible for full benefits plus travel reimbursement on the first day of work. Pay range: position lifetime minimum: $19.50; position lifetime maximum: $24.50 per hour.

SALARY

$19.50 to 24.50 per hour


Position is contingent on grant funding

This position is fully funded through June 2026 and may be eligible for a two-year extension.