Job Summary:
The Central Operations Quality Center is responsible for quality control and quality assurance activities for various functions conducted within the area, ensuring compliance with established Bank and Regulatory standards. Key areas of focus are, Branch Balancing, Compliance Support, KYC Operations, and the New Account team.
The team is responsible for QC/QA, monitoring and reporting on functions such as:
New Accounts
Client Identification Program (CIP)
Customer Identification System (CIS) Records
Know Your Client (KYC)
Currency Transaction Reporting
The QC team assists identifying problem areas and risks associated with processes and makes recommendations to improve quality.
The QC specialist will provide quality control support for the various operational functions conducted within Central Operations.
Functions conducted in the Quality Center Include but not limiting to:
Quality Assurance and Quality Control Execution: Early detection of potential defects, quick resolution, root cause and gap remediation
Review and assess current QC /QA the various processes conducted internally for central operations
Participate in updating and refining quality processes, automate where possible and shift to the quality center when appropriate
Capture and report detected defects identified and detected during the QA/QC process
Partner with process owners for root cause and remediation recommendations for identified trends
Provide early detection and alerts to potential control failures and process breakdowns Knowledge, Skills, and Abilities: Knowledge of: -
Analytical skills, solid understanding of Banking Operations, New Account opening, use of good judgment, attention to detail, internet savvy, good knowledge of Bank Secrecy Act and USA PATRIOT acts. Great communication and writing skills.
Operations and systems of assigned functional area. - Basic investment concepts, practices and procedures used in the securities industry, principles of banking and finance and securities industry operations and/or financial markets and products, as required by assigned functional area. Skill in: - Identifying and resolving systemic and operational issues. - Analyzing operational processes and identifying opportunities for improvement. - Operating standard office equipment and using required software applications. Ability to: - Provide cross-training and coaching related to those areas assigned to. - Learn and apply complex financial regulations to daily functions - Partner with other functional areas to accomplish objectives. - Attend to detail while maintaining a big picture orientation. - Read, comprehend and apply business-related information. - Incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes without organizational authority. - Interpret and apply policies and identify and recommend changes as appropriate. - Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment. - Communicate effectively, both orally and in writing. - Work independently as well as collaboratively within a team environment. - Serve as a role model and lead others in providing a high level of customer service. - Establish and maintain effective working relationships at all levels of the organization. Educational/Previous Experience Requirements: - Associate\'s Degree and a minimum of two (2) years experience in operations. ~or~ - Any equivalent combination of education, training and/or experience approved by Human Resources. Licenses/Certifications: - Successful completion of internal training program(s) may be required for assigned functional area. Pay: $35.00 - $38.00 per hour Benefits:

• 401(k)
• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Los Angeles, CA 90071: Reliably commute or planning to relocate before starting work (Required)

Experience:

• KYC Quality Control: 5 years (Preferred)
• Retail Banking: 5 years (Preferred)
• KYC: 5 years (Preferred)

Work Location: In person

• Health insurance