Job Description

Kootenai Care Network Practice Specialist

Location
Coeur d'Alene, ID
Facility
Kootenai Care Network
Department
Kootenai Care Network
Schedule/Shift/Hours
Full Time - Days
Category
Technical/Professional
Hours Per Pay Period
80 = 1.0

Req #:

46234

Kootenai Care Network Practice Specialist

Position Summary

The function and work of the Kootenai Care Network (KCN) focuses on population health tools and methodologies that support a network of independent providers and allows them to partner in Value Based Contracts (VBC's). Each practice has unique needs, staffing, provider and electronic health records. KCN utilizes, audit, research, and reviews quality components of those Value Based Performance contracts.



The KCN Practice Specialist coordinates with Kootenai Care Network (KCN) providers through in-person and virtual interactions aiming to improve the efficiency and effectiveness of efforts that serve the needs of KCN patients and the requirements of the network and payors. The KCN Practice Specialist supports members by providing resources and best practices to reduce the burdens of population health management and help solve the operational challenges of the practices with regard to the care of KCN patients.


Full Time - day shift - exempt position


Pay range: $59,840-70,400 annually

Responsibilities

Provides support to assigned Kootenai Care Network clinics/practices performs complex administrative duties including composing correspondence and coordinating resources across multiple departments



Optimize and train Kootenai Care Network clinic/practice employees and providers on clinical and non-clinical workflows in collaboration and at the direction of leadership



Build and maintain content and settings in the EHR related to Clinical Content, Revenue Cycle, Ambulatory, Contracting, and other modules, ensuring they align with industry best practices and organizational needs



In conjunction with team supervisor, develop and maintain KCN support project schedule to ensure that all clinic needs are addressed



Provide KCN membership clinics with best practice training for operational success



Assist clinic leadership to help monitor compliance to legal guidelines, internal policies, and quality standards



Become a SME on KCN best practices and guide individual network clinics on operational procedures and policies for optimal success to new ways of completing tasks



Play a key role in advising the top line: ensuring elevated delivery of patient flow, paperwork administration, patient communications, and clinic operations



Devise strategies and plans for network member clinic locations according to KCN standards for excellent patient customer service and practice growth



Demonstrate a solution-oriented mindset and ability to execute within KCN operational standards in any situation



Follows up with low-risk patients after hospitalization, ER visits, or appointments with primary care and specialists/providers to enhance patient connections to services



Regular and predictable attendance is an essential job function



Competent to meet age specific needs of the unit assigned



Other duties and responsibilities as assigned

Requirements and Minimum Qualifications

Minimum 2 years' experience working in a hospital, medical office, or health insurance setting required



1 year of project management and/or direct training experience preferred



Applicable credentialing/licensing in one of the following required:

Certified Medical Assistant certification by AAMA, NHA or NCCT


Pharmacy Technician license with the Idaho Board of Pharmacy and CPht




Third party government program or commercial insurance familiarity, specifically registration and insurance verification preferred



Proficiency using electronic medical terminology, confidentiality, HIPAA, and electronic health record systems preferred



Must be able to represent Kootenai Care Network in a positive and collaborative manner externally to relevant community partners and other key stakeholders



Ability to work independently and manage multiple tasks and projects with sharp attention to detail; a self-motivated and results-driven professional



Strong communication skills & a team player



Willingness to be flexible, adjust with evolving priorities, multi-task and troubleshoot problems



Detail oriented with strong organizational skills



Exemplifies amazing customer service skills and professionalism

Working Conditions

Must be able to lift and move up to 10 lbs



Must be able to maintain a sitting position



Typical equipment used in a clinical and office job



Repetitive movements

About Kootenai Health

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet(TM) Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

Kootenai Health offers comprehensive medical plan options, including options for fully paid employer premiums for our full-time employees. For part-time employees, we offer the same plan options with affordable part-time premiums. In addition to medical insurance, we offer many voluntary benefits ranging from dental and vision to life and pet insurance. Kootenai Health also offers well-being resources and telemedicine service options to all employees, regardless of benefit eligibility. Benefits begin on the 1st of the month following 30 days of employment.





Kootenai Health's tuition assistance program is available after 90 days. If you want to further your education, we'll help you pay for it





Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3-6 percent.


Competitive salaries with night, weekend, and PRN shift differentials





An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching


Employees receive discounts at The Wellness Bar, PEAK Fitness, various cell phone carriers, and more





Employee referral program that pays you for helping great people join the team





And much more!

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Apply today!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.

Additional Information

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