Job Description

Overview:

IndeVets is on a mission to make veterinary medicine better. We partner with animal hospitals to provide them with a flexible, highly skilled team of veterinarians--our IndeVets--who deliver consistent, high-quality care. At the same time, we give our doctors the support, stability, and work-life balance they need to thrive. The result: happier doctors, healthier hospitals, and better medicine.

The Key Accounts Manager ensures the smooth operational execution of IndeVets' Preferred Partnership programs with corporate veterinary groups. This

mid-level individual contributor

role is responsible for coordinating partner needs at the national, regional, and local levels, organizing cross-functional workstreams, ensuring timely follow-through, and building strong working relationships with regional leaders inside each partner organization.

The role requires

operational excellence

,

clear communication

,

project management discipline

, and

leadership through influence

. It is intentionally designed as a

developmental path into

people

leadership

.
Responsibilities:

Operational Partner Coordination

Serve as the operational liaison for 2-3 corporate veterinary groups. Translate national and regional partner needs into clear internal action plans. Coordinate requests such as lists of hospitals needing relief support, ensuring internal teams understand what is needed and when. Track and manage all partner tasks, deadlines, deliverables, and follow-through.

Regional Relationship Building

Build and maintain strong working relationships with regional leaders within assigned partner groups. Conduct structured check-ins to understand local challenges, staffing needs, and operational hurdles. Surface insights that help the HST team prioritize shift posting and demand creation activities.

Project Management & Execution

Organize and manage multi-step workflows: + Identify needs
+ Determine feasibility (through Scheduling, Recruiting, HST)
+ Track progress
+ Communicate updates
Maintain clear project plans, timelines, and documentation for each partner. Develop repeatable systems, templates, and processes that streamline partner onboarding and management.

Cross-Functional Collaboration

Partner closely with: + Scheduling - primary execution partner for shift fulfillment
+ HST - to generate shift posting and demand in targeted geographies
+ Recruiting - to identify markets where vet supply is constrained
+ Clinical - for clinical escalations
+ Marketing - for partner-specific communication support
Ensure all teams are aligned through clear, timely communication.

Data, Reporting, and Insights

Pull and interpret partner performance metrics (shift growth, shift fill rates, AIV availability). Identify opportunities for increased usage and unmet demand. Assist in preparing Quarterly Business Review materials--data pulls, insights, recommendations. Provide concise internal summaries on partner health, risks, and emerging trends.

Escalation Coordination

Serve as the point person for organizing resolution of partner issues. Bring the right stakeholders together and ensure follow-through until resolved. Document recurring issues and recommend process improvements.

Growth Support & Partner Scalability

Identify new opportunities within existing partners (new hospitals, new regions, unmet needs). Support onboarding of new corporate partners by leveraging learnings, best practices, and repeatable playbooks. Provide feedback on partner trends that inform IndeVets' broader corporate accounts strategy.

Qualifications:

Experience & Requirements

3-5 years of experience in account coordination, operations, client success, or sales-adjacent roles. Veterinary, animal health, or healthcare staffing industry experience required. Proven experience coordinating multi-step workflows across teams. Strong project management skills (formal PM experience a plus). Experience with CRM tools (Salesforce preferred). Excellent written and verbal communication skills. Able to travel approximately 20-30% of time for partner meetings and regional visits.

Benefits

Did we mention we have competitive pay and great benefits? Specifically:
Medical Insurance with a monthly Company contribution Low-Cost Dental and Vision Insurance Company-Paid Short-Term Disability Insurance Low-Cost Long-Term Disability Insurance Company-Paid Life and Accidental Death & Dismemberment (AD&D) Insurance Voluntary Employee, Spouse, and Dependent Life Insurance Company-Paid Employee Assistance Program (EAP) Paid Parental Leave Generous Paid-Time Off 401(k) and Roth 401(k) contribution with 100% employer match up to the first 4% with no vesting period

About Us

Our HQ may be in Philadelphia, but we provide flexibility to work from your home office!

Doctor-driven and vet-led since day one, IndeVets was founded in 2017 to bring balance, fulfillment, and joy to veterinary medicine. In an industry burdened by extreme burnout, we've created new ways to work so veterinarians can achieve professional success without personal compromise. We empower vets with the freedom to build their own schedules, choosing when, where, and how they work at thousands of partner hospitals nationwide. Our associate vets receive deep-seated support and select roles tailored to their evolving needs. We are redefining the industry by growing the businesses of our partner hospitals with the best vets, who are once again fueled by passion for vet med. Officially certified as a Great Place to Work.
For more information, visit indevets.com or follow us on LinkedIn, Instagram, and Facebook.
IndeVets is an Equal Employment Opportunity Employer. Applicants are considered for positions without discrimination on the basis of race, religion, sex, national origin, citizenship, age, disability, or any other consideration made unlawful by application federal, state, or local laws.

If you need a reasonable accommodation due to a disability during the application process, please contact recruiting@indevets.com .

A background check may be required for this position. We are committed to providing equal employment opportunities, and criminal history will only be considered where relevant to the job.

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Please be aware that the only legitimate form of email, correspondence, and recruiting comes from an @

indevets.com

email address or from an IndeVets ICIMS account.

If you suspect you have received fraudulent communication from someone impersonating an IndeVets employee, please contact security@indevets.com immediately.