Job Description

Key Account Manager - Robertshaw

Robertshaw is a leading global design, engineering and manufacturing company in the Chicago area that sells components and systems solutions into the residential white goods, commercial appliance, HVAC, and transportation industries. Robertshaw's global headquarters is located near Chicago in Itasca, Illinois, USA. The company employs over 6,500 employees in 14 countries, has 3 engineering centers, 13 manufacturing locations, and 5 distribution centers.



Robertshaw is looking for an experienced Key Account Manager to manage and grow our commercial and appliance customer accounts. This person will be responsible for providing OEM customers with relevant, value-added product solutions, driving growth of the business and contributing to future strategic planning and profitability objectives. Viewed as an expert in the field, this person is responsible for large, complex, high visibility, strategic, or tactically important OEM accounts. The position will be based in the Mid-West region.



The position is for a confident individual contributor, self-motivated with a demonstrated ability to deliver results. This person will need to be able to develop new accounts as well as grow and expand Robertshaw's portfolio with exiting accounts.

Key Responsibilities

Demonstrate an outstanding ability to develop new relationships and manage and improve relationships with existing accounts, identify areas to improve customer satisfaction


Grow Robertshaw's profitable sales through implementing marketing and promotional activities, and working closely with product line managers to develop competitive pricing and margin strategies


Develop and maintain comprehensive knowledge of competitive products and their activity in the marketplace.


Implement strategies to recognize new revenue and margin opportunities.


Manage all on-going customer, commercial, and communication issues


Formulate and develop comprehensive business plan for each account to address sales growth activities, technology, market information, competitive information and pricing strategies


Partner with internal cross-functional teams to communicate customer goals and key performance metrics and develops plans to meet and or exceed those goals

Education & Experience

Bachelor's degree or equivalent time in key customer sales and business experience in HVACR segment required. Engineering degree preferred


At least 8 years of OEM account management experience, in the HVACR Commercial and Appliance industry


5+ years in a senior sales account management role


A sense of urgency, a passion for winning, and enthusiasm for translating big ideas into realistic, pragmatic executable plans


Comfort presenting to management, sales teams and customers


* Positive attitude with high-energy for driving positive outcomes for the team and organization