Key Account Executive, Clinical Solutions
Do you enjoy building successful customer relationships?
Would you like to deliver a sales strategy that creates growth?
About our Team
Our Clinical Solutions division is uniquely positioned to help our customers achieve success. We use evidence-based content to deliver better outcomes for patients-Across a complex care continuum and diverse spectrum of care.
Elsevier offers solutions and services that help customers utilize and integrate content. Helping improve their practice, reduce variability, engage patients and promote a culture of quality, safety, and satisfaction.
About the Role
You\'ll manage Elsevier\xe2\x80\x99s largest and most complex Integrated Delivery Network (IDN) customer relationships. Focusing primarily on renewal, retention and identifying opportunities with Clinical Solutions products. Identifying opportunities for sales of new/additional products within Health Systems, Hospitals and Medical Schools. Partnering with the accounts in your territory, calling on key stakeholders to measure and improve customer satisfaction of our products. Providing analysis of usage and metrics, identify issues, escalating appropriately, and collaborating with Sales Executives and Strategic Account Directors assigned to the account. 80% of the time will be spent providing excellent customer support and value-added services to ensure renewal retention of customers in the territory. 20% of the time will be spent growing our footprint within the accounts via expansion of currently contracted products.
Responsibilities
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