Job Description

Launch Your Career in Telecom Sales and Service!

The Junior Sales & Customer Service Representative will spend time expertly resolving customer needs while simultaneously identifying and acting on opportunities to upgrade or introduce new Frontier services. You'll master both satisfaction and revenue generation, making you a versatile asset in representing Frontier's offerings. The Junior Sales & Customer Service Representative role is the perfect launchpad designed to rapidly develop your professional skills.

Junior Sales & Customer Service Representative Responsibilities:

Provide outstanding customer support for Frontier services, including handling billing inquiries, scheduling service calls, and troubleshooting basic issues. Actively listen to customer needs during service interactions and seamlessly transition to presenting relevant Frontier products or service upgrades. Engage customers in person or via telephone to ensure account accuracy and promote existing or new services. Successfully meet dual metrics related to both customer satisfaction (CSAT) scores and new sales/upgrade conversions. Accurately record and process new account applications and service modification forms. Participate in ongoing product training to become a subject matter expert on all Frontier offerings. Collaborate with other Junior Sales & Customer Service Representatives on lead generation and Frontier campaign execution. Ensure all sales and service transactions adhere to compliance standards and company policies.

Junior Sales & Customer Service Representative Qualifications:

No prior professional experience required, but a strong background in sales, Frontier technologies, or customer service preferred. Exceptional capacity for active listening and empathetic communication. A proactive "can-do" attitude and a willingness to learn quickly. Basic understanding of, or a strong interest in, sales principles and techniques. Proficiency with standard office software (e.g., Google Workspace or Microsoft Office). Ability to work both independently on tasks and collaboratively within a team. A high school diploma is required; current enrollment or completion of some college coursework is a plus. Demonstrated ability to manage multiple priorities in a fast-paced environment.

Why Grow Your Junior Sales & Customer Service Representative Career with Crosswind?

As you develop your skills in this essential hybrid role, you will benefit from the robust foundation that defines Crosswind Consulting Partners:

Deep Industry Knowledge:

Gain specialized expertise in the complex, high-growth telecommunications sector, making you a highly marketable professional.

Local Expertise with National Reach:

Work with a company that leverages local market knowledge in Dayton while executing proven, nationally recognized strategies.

Proven Strategies for Customer Acquisition and Brand Development:

Learn and master proprietary methods that consistently deliver results for major clients like Frontier, accelerating your professional skillset.

Personalized Support from a Dedicated Team:

Benefit from focused mentorship and hands-on guidance from experienced Junior Sales & Customer Service Representative leaders committed to your long-term success.
Ready to start a versatile, high-potential career path? Apply for the Junior Sales & Customer Service Representative position today!

Job Type: Full-time

Pay: $50,000.00 - $56,000.00 per year

Work Location: In person