Job Description

The Junior Renewals Representative will gain a strong understanding of our small business loan products, target markets, and sales processes while developing essential industry skills. In this role, you'll serve as a key point of contact for clients and support the senior sales team by handling loan-related inquiries, helping streamline the renewal process, and ensuring client requests are addressed promptly.

Junior Renewals Representatives manage a high volume of outbound calls (120-150 per day) to current and previous customers who may be seeking additional capital through a renewed small business loan. Qualified and interested customers are then transferred to a Senior Sales Representative to complete the renewal.
###

Essential Functions

Place phone calls, emails, and texts to assist past clients with new applications. Act resourcefully and in an innovative way to solve problems and complete tasks. Throughout the qualification process, you will learn to identify the specific needs of clients and how ECG's products meet those needs. Reach out to inactive customers to understand their experience and attempt to bring them back to ECG for any future financing needs. Report to management on customer relationships, pipeline, forecasts, and new prospects. Develop relationships with clients.
###

Required Education and Experience

1 to 3 years of sales experience along with a track record of success and achieving goals and quotas. Strong relationship-building skills needed to build rapport with business owners quickly and professionally Analytical/problem-solving skills are essential Process-oriented with excellent communication and interpersonal skills

Starting pay - $15/hr plus shift differential(extra $1/hr nights & wkds) + Commissions
Working hours - 8:00am-6:00pm (CST) ; Work Days - M-F
Paid Training - typically 1 week in length from 8:00am-5:00pm Mon-Fri (CST)
Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days
Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.