Job Description

At VeraPro we believe in a collaborative work environment. Our aim is to maximize individual contributions while leveraging the collective intelligence of our team, to generate solutions for our clients and our team. A collaborative work environment has been proven to fully engage employees, improve retention, and increase innovation.



Through collaboration, our employees thrive in an ever-changing, diverse workplace. In addition to increasing innovation, collaboration increases employee energy, creativity, and productivity, which leads to a less stressed, happier, and more engaged workplace. We are looking for employees with three key traits: the ability to work effectively in a team environment, being passionate about our work, and lastly, a flexible and positive attitude.



Our Junior IT Administrators support end-users by remote support and occasionally onsite. By working within many client environments and as a part of a highly skilled technical team. The Junior IT Administrator works well under pressure, can multitask, and engages in emergency technical support. The Help Desk Support Technician is a core part of the operations team and is customer-focused with managed services experience.


The Junior IT Administrator is responsible for providing technical support and resolution of system hardware and software issues, which includes answering phones, responding to emails, and visiting customer sites when necessary. Supporting multiple clients at various locations on a regular basis.



Proficiency in Microsoft 365, Exchange Online, Azure, and Teams administration. Proficient in supporting users in Microsoft Windows environments. Basic Windows server administration knowledge of AD, DNS, and Group Policy. Strong customer service orientation with attention to detail.



VeraPro is currently seeking an experienced

IT Support Admin

to join the team.

Position Type:

Full Time with weekend availability

Location:

Reserve, LA

Work Environment/Physical Demands:

Office/light lifting

Travel Requirements:

Occasional client site visits

Responsibilities

:


Provide first-line support for hardware, software, and networking issues. Assist with account administration (Active Directory, Microsoft 365, Google Workspace, etc.). Help maintain and monitor servers, workstations, and networking equipment. Perform routine tasks such as system updates, patching, backups, and endpoint security. Document processes, troubleshooting steps, and configurations. Support onboarding/offboarding of employees (device setup, account creation, access control). Collaborate with senior IT team members on infrastructure and security projects. Perform tasks in a high-speed, high-volume environment. Ability to meet or exceed daily production goals. Maintain a clean organized working environment. Additional tasks as directed by supervisors and management.

Requirements:

Ability to listen to instruction. Ability to pass a background check, drug screening, and fingerprint screening. Excellent attention to detail, accuracy, and organizational skills Ability to effectively communicate with teammates and supervisors. Ability to work independently and within a team. Must be able to lift and/or pull 15 lbs. without restriction. * Applicants must be currently authorized to work in the U.S. for any employer.