Fedcap Serving Maine, a Fedcap program, in Brewer, ME is looking to hire a full-time Job Coach to provide employment-focused case management services. Do you have excellent customer service skills? Are you looking to work with a great team? Would you like to join a company that truly invests in you? If so, please read on! n This customer service position earns a competitive wage. We provide generous benefits, including medical, dental, vision, a flexible spending account (FSA), short- and long-term disability, a 403(b) plan, an employee assistance program, a future mom\'s program, and life insurance. If this sounds like the right vocational rehabilitation opportunity for you, apply today! n
n ABOUT FEDCAP SERVING MAINE n Fedcap offers a wide array of programs and services to help individuals achieve success in education and employment and become self-sufficient adults. We serve thousands of individuals across a growing footprint, helping them achieve economic and social well-being. Our specific focus areas include case management, work readiness, vocational and employer-based training, job placement, and post-placement support. We strive to make a high-outcome, life-changing, sustainable difference for the individuals and families we serve to improve their economic well-being. n Our services are only as effective as the quality of the people who make up our team. To achieve our mission, we strive to attract and retain talented and committed staff who believe in our cause. This is why we provide competitive compensation, great benefits, and plenty of opportunities for personal and professional growth. n
n A DAY IN THE LIFE OF A JOB COACH n As a Job Coach with our nonprofit, you\'re responsible for providing case management services to those receiving Temporary Assistance for Needy Families (TANF) benefits. After establishing trust and rapport with participants, you conduct comprehensive intakes to help them understand and explore their needs, strengths, interests, aptitudes, experiences, and capabilities. You work with participants to develop a service plan outlining their short- and long-term employment goals as well as other goals consistent with their skills, interests, and preferences. n In addition, you meet with participants at least once a month to discuss their progress and provide ongoing orientation to ensure they understand their benefits and program requirements. You build effective partnerships with external providers to ensure participants have the necessary resources to succeed and make requests for additional support services as applicable. When participants miss an appointment, you reach out and help them reschedule. You also run reports in our FedcapCARES system and use that data to plan daily and weekly tasks. Having a job that uses your vocational rehabilitation and customer service skills to help others brings you great satisfaction, which is why you thrive in this community case management position with our human services nonprofit! n
n QUALIFICATIONS FOR A JOB COACH n

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• Bachelor\'s degree OR equivalent experience n
• Demonstrated track record for providing exceptional customer service n
• Valid driver\'s license n
• Covid-19 vaccination n

n Fluency in Arabic, Portuguese, Somali, French, or Lingala would be a plus, but multiple factors will be taken into consideration. Do you have excellent customer service skills? Can you balance multiple tasks while demonstrating good time management? Are you able to maintain a positive and friendly attitude? Do you handle confidential information with discretion? Can you work well in a collaborative environment? If yes, you might just be perfect for this vocational rehabilitation position! n
n WORK SCHEDULE FOR A JOB COACH n This full-time community case management position in human services typically works during the day. n
n ARE YOU READY TO JOIN OUR CASE MANAGEMENT TEAM? n If you feel that you would be right for this vocational rehabilitation job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! n Location: 04412