Job Description

Relay Resources is an Equal Opportunity Employer that strives to create a diverse workforce and an inclusive culture

and believes each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent nor the organization to adjust the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of our endeavors.

Disabled people / people with disabilities and neurodivergent people are strongly encouraged to apply.

Relay Core Competencies

Focus on Strengths Prioritize Informed Action Communicate Clearly Champion Disability Inclusion Build Supportive Relationships

ESSENTIAL FUNCTIONS

1.

System Configuration & Maintenance

Serve as the primary administrator for Janitorial Manager, including user provisioning, permissions, and role management. Configure and maintain locations, client accounts, inspection templates, work order types, schedules, and inventory catalogs. Manage integrations with payroll, accounting, and reporting tools via JM's Open API or vendor-supported connectors. Monitor system performance, ensure data accuracy, and coordinate with vendor support to troubleshoot technical issues.

2.

Governance & Compliance

Develop and enforce policies for system usage, including data entry standards, access levels, and approval workflows. Ensure compliance with company SOPs and industry standards (e.g., audit trails for inspections and quality checks). Maintain version control and test new releases or updates before company-wide deployment.

3.

User Support & Training

Provide tier-1 and tier-2 support for managers and employees using JM and JM Connect mobile app. Design and deliver training sessions and quick reference guides for employees, managers, and executives. Create a network of "super users" or champions across regions/sites to help with local adoption.

4.

Monitoring & Reporting

Track system usage, adoption metrics, and performance KPIs (e.g., inspection pass rates, schedule adherence, overtime). Build and distribute dashboards and reports for stakeholders at all levels. Conduct quarterly reviews of system performance and recommend improvements.

5.

Continuous Improvement

Partner with operations and quality teams to refine checklists, inspections, and workflows. Collect feedback from users and leadership; maintain a backlog of feature requests and improvement ideas. Work with vendor support to resolve bugs and suggest product enhancements.

6.

Other duties as assigned

From time to time there will be a need to support team mates on the project with various duties including but not limited to data analysis, document preparation, presentation preparations or other duties as needed

MINIMUM QUALIFICATIONS

3 years experience as a system administrator or similar role with a SaaS / cloud-based business platform with janitorial services being required. Strong skills in user management, data configuration, and workflow administration. Familiarity with mobile workforce apps, reporting tools (Power BI, Google Data Studio, Excel), and APIs. Excellent organizational and problem-solving abilities. Clear written and verbal communication skills; ability to train diverse user groups.

PREFERRED QUALIFICATIONS

Background in janitorial, facilities management, or field services industry. Associate or bachelor's degree in computer sciences preferred Knowledge of timekeeping/payroll integrations or accounting systems. Experience with change management, user adoption strategies, or quality management systems.

KNOWLEDGE, SKILLS, AND ABILITIES

Technical Proficiency - quickly learns and adapts to SaaS features. Attention to Detail - ensures accuracy in data and system setup. Communication & Training - able to translate technical functions into plain language instructional information that is designed to be inclusive to people with disabilities. Problem Solving - finds efficient solutions to system issues and user challenges. Collaboration - works with managers, field staff, executives, and external stakeholders. Continuous Improvement Mindset - identifies opportunities to optimize workflows.

SCOPE & ACCOUNTABILITY

Performs duties independently.

SUPERVISORY RESPONSIBILITY

Ability to work with moderate supervision and some independent decision making.

WORK ENVIRONMENT & PHYSICAL DEMANDS

Office atmosphere Sitting for extended periods of time * Use a variety of office equipment