Job Description

General Summary of Job Duties

Responsible for general repair, maintenance and housekeeping duties at property.

Essential Job Responsibilities and Duties

Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement. General maintenance and repair of fuel pumps including: changing nozzles, hoses, filters, and replacing credit card receipt paper. Change oil in air compressors and complete daily checklist. Check oil, water, fuel, and batteries on generator.

o Maintain proper working order of faucets and drains (change washers, change faucets, unclog drains, etc.). o Repair toilets, change flapper, flush handle, and other components of toilet.

Replace ceiling tile. Change light bulbs. Change A/C filters and clean water drains. Painting and pressure washing of exterior of building. Complete inspections and check pump calibrations. Maintain daily a clean, attractive store, inside and out, throughout all weather conditions by emptying trash, sweeping, mopping, vacuuming, cleaning spills, and daily maintenance of restrooms. Moving furniture and other large items as necessary. Other duties as assigned by General Manager. Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future. Adhere to all appearance and uniform standards. Maintain an open line of communication with Management.

o Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors. o Ability to accept performance feedback in a professional manner.


o Regular attendance and arriving on time to all scheduled shifts and mandatory meetings. o Other duties as assigned.

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

Friendliness


o Offer a warm greeting to everyone you encounter with a smile and eye contact.


o Practice mutual respect by dealing honestly in all interactions.


o Use genuine listening skills and offer sincere responses.


o Promote positive interactions with both external and internal guests through sincere greeting and communications.


o Be approachable, listen and lead by example.

Accountability


o Be proactive and positive.


o If I don't know, I'll find out and if we don't have it, I'll try to get it.


o Manage staff effectively with timely reviews and address performance issues.


o Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level. o Acquire knowledge, training and education. Communicate it to all employees.

Service Excellence


o Anticipate our guests' needs before they ask.


o Contribute ideas and solutions to improve customer service.


o Escort our guests rather than point.


o Take personal pride in the quality of your work.


o Actively seek feedback from our guests concerning our service and atmosphere.

Team Work


o Share and explain information.


o Involve managers and employees in business development decisions and cost savings initiatives. o Great teams consist of great performers.


o Create a culture of two-way communication with employees and guests.


o Be courteous, kind and patient with each other.

Skills, Education and Other Requirements

o The ability to read, write and understand the English language at a high school level. o The ability to perform mathematical calculations at the eighth grade level.

Ability to read and understand instructions for operating electronic equipment.

Required Work Cards

Identification that establishes identity. Identification that establishes the right to work in the United States.

Machinery, Work Equipment, Programs, Software, Hardware Used

Vacuum cleaner, mop and bucket and basic maintenance repair tools

(i.e. screw driver)

Physical Requirements of Job

Rarely

- the activity is performed from 1% - 25% of the duration of the shift.

Occasionally

- the activity is performed from 26% - 50% of the duration of the shift.

Frequently

- the activity is performed from 51% - 75% of the duration of the shift.

Continuously

- the activity is performed from 76% - 100% of the duration of the shift.

Not Applicable (N/A)

- this activity is not performed during the performance of this job.


While the foregoing attempts to communicate the traditional physical demands associated with this position, the company will consider varying such requirements whenever necessary to provide individuals with disabilities an equal employment opportunity.