Job Description

Position Summary

Responsible for all aspects of the company's Enterprise Resource Planning (ERP) environment - currently Epicor v10, with a funded upgrade to Epicor Kinetic planned for 2026 (external consultant already contracted). The IT/ERP Manager will serve as the internal project leader for the upgrade, own the system post-go-live, and provide day-to-day administration and user support while also handling light general IT responsibilities in a 60-user manufacturing environment.

Duties and Responsibilities

Duties and Responsibilities

Function as internal, company-based, project lead and Epicor champion for the 2026 Kinetic upgrade (data preparation, testing, training, and go-live support) Perform ongoing Epicor administration, optimization, user support, and training Design and develop BAQs, dashboards, BPMs, SSRS reports, and light customizations Working with Dept. Directors, implementing system process improvements across manufacturing, inventory, costing, finance, quality, and supply chain modules Coordinate with the external Epicor consultant, Epicor support, and other third-party IT vendors Purchase, configure, and deploy replacement desktops, laptops, and/or printers (~3-5 per year) Serve as first responder for daily, general IT issues (Office365, printers, Wi-Fi, password resets, etc.) Perform basic Office365 administration and user provisioning Oversee and coordinate with our managed service provider(s) (servers, network, and cybersecurity support are outsourced) Ensure data integrity, security, and compliance within the ERP and related systems Maintain system documentation and write user guides/training materials Support QA/QC Manager during ISO and customer audits as needed Assist with IT budget preparation and resource planning

Supervisory Responsibilities

Reports To

This position has no direct reports but will supervise and prioritize part-time IT consultant & coordinate with Epicor consultant, Epicor support, and other third-party IT vendors



Director of Operations

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree in Information Technology, Computer Science, Business, or related field (or equivalent experience)


Minimum five (5) years of hands-on ERP administration in a manufacturing environment required


Direct experience with Epicor (v10 or Kinetic) strongly preferred


Candidates with deep experience in ECI M1, NetSuite, Acumatica, Sage X3, MS Dynamics 365 Business Central, or similar manufacturing-focused ERPs will also be considered


Proven participation in at least one full ERP upgrade or major implementation as the internal lead

Knowledge, Skills, & Abilities

Strong functional knowledge of manufacturing, inventory, costing, and financial processes Proficiency with ERP tools such as BAQ, BPM, DMT, dashboards, and SSRS reporting (Epicor or equivalent) Competence with Microsoft Office 365 suite and Windows environment Ability to train end users and create clear documentation Solid troubleshooting and problem-solving skills Excellent communication and interpersonal skills; able to work effectively with functional Department heads and President level Comfortable writing procedures, reports, queries, or executive dashboards in a manufacturing environment Basic SQL query skills highly desirable Familiarity with ISO 9001, ITAR, or CMMC a plus * Familiarity with CRM tools a plus