Job Description

"Everything is Better in Person"
Summary Objective
Person County Government is seeking a motivated and service-oriented IT User Support Specialist to join our Information Technology team. This position plays a critical role in supporting County operations by providing dependable, technical assistance to employees across all departments.
The IT User Support Specialist serves as the frontline of the County's tiered IT support structure, delivering timely and effective support for hardware, software, and related technology systems. This is an excellent entry-level opportunity for individuals looking to build a career in public-sector information technology, with opportunities for professional growth through mentorship, hands-on experience, and skill specialization.
span class="fr-mk" style="display: none;"
/span
span class="fr-mk" style="display: none;"
/span
span class="fr-mk" style="display: none;"
/span
For the detailed job description, click .
To learn more about the Information Technology Department, click .
The starting salary will be determined with consideration given to both the candidate's educational background and relevant work experience.
Must possess a valid driver's license and have an acceptable driving record per County policy.
This is a non-exempt position working 37.5 hours weekly/1950 hours annually.
Why Join Person County Government?
Meaningful work supporting essential public services
Opportunities for career advancement and professional development
Stable employment with a supportive team environment
Exposure to a wide range of technologies and real-world IT challenges
Essential Functions
The essential functions listed below are those that represent the majority of time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

• Responds promptly to helpdesk requests, troubleshooting hardware and software issues via phone, remote access, or on-site support.
• Installs and updates operating systems and software applications.
• Documents and maintains records following departmental policies utilizing helpdesk system and other tools.
• Participates in on-call rotation to address critical technical issues outside regular business hours.
• Assists in maintaining network connectivity by running cables and supporting minor network upgrades as needed.
• Unpacks and configures computers and associated peripherals.
• Participates in setup and management of technology for scheduled Commissioner Meetings, including audiovisual equipment and streaming services.
• Performs related work as assigned.

Minimum Education and Experience Requirements
DESIRABLE EDUCATION AND EXPERIENCE:

• High school diploma or equivalent; an associate degree in Computer Science, Information Technology or related discipline is preferred.
• Previous experience in a helpdesk or IT support role is beneficial but not required.

Special Certifications and Licenses

• None.

Person County conducts pre-employment screening on candidates. Job offers are conditional pending the following:

• A pre-employment drug screen for all candidates. Positions designated by Person County as Safety Sensitive are also subject to random drug and alcohol testing.
• A background check for all candidates. Some positions also require a credit check.
• Additional screening and testing required for some positions.
• Within 3 days of the start of your employment with the County, you must be able to provide proof of your eligibility to work in the US.

Person County Government is an Equal Opportunity/E-Verify Employer
Person County Government offers a wide range of employee benefits for full-time employees.
Employee Benefits
NC STATE RETIREMENT SYSTEM
Employee contributes 6% of pre-tax salary and county contributes 14.39% for county employees and 16.08% for law enforcement effective 7/1/2024.
EMPOWER 401K & 457
County contributes 5% of your salary into the 401k and you can contribute up to 80% of your compensation or up to $17,500.
No county contribution for part-time
PAID LEAVE
ANNUAL LEAVE
0-2 years - 12 days per year
3-4 years - 15 days per year
5-9 years - 17 days per year
10-14 years - 20 days per year
15-19 years - 22 days
20+ years - 25 days per year
SICK LEAVE
12 days per year
HOLIDAYS
12 paid holidays per year
PARENTAL LEAVE
30 paid days of new parent leave
VOLUNTEER LEAVE
Up to 24 hours of paid time off per fiscal year to volunteer with a public educational
institution or non-profit organization.
WELLNESS DAY
1 day per year
PAY PROGRAM
MERIT INCREASES - Annual increases based upon performance (up to 3%)
LONGEVITY PAY
Based on years of service
1 year, but less than 5 years - .50% of annual salary
5 years, but less than 10 years - 1% of annual salary
10 years, but less than 15 years - 2% of annual salary
15 years, but less than 20 years - 3.25% of annual salary
20 years, but less than 25 years - 4.5% of annual salary
25 years or more - 5.75% of annual salary
TUITION REIMBURSEMENT PROGRAM
Employees may be reimbursed for eligible expenses up to a total of eight hundred dollars ($2,500) per fiscal year
CERTIFICATIONS
1.5% salary increase per advanced certification pertaining to the job
DIRECT DEPOSIT
Person County Government employees are paid bi-weekly with Direct Deposit
WELLNESS PROGRAMS
COUNTY EMPLOYEE GYM
$25 membership fee per year for full-time or $50 for part-time public safety employees at the Sheriff's Dept. or EMS whose position requires you to be "fit for duty".
WALK OR WORK OUT PROGRAM
The County allows employees to be physically active three times a week for 45 minutes
PERSON COUNTY SAFETY
Person County is committed to conducting all operations as safely and efficiently as possible. The safety of all employees and the general public, both inside and outside our facilities, is of great importance and one of our major goals.
INSURANCE
HEALTH INSURANCE - HSA - CIGNA - (County contributes $1100 to HSA account - pro-rated by insurance effective date)
Employee - $0.00/month
Employee + 1 child - $200.00/month
Employee + children - $260.00/month
Employee + spouse - $741.00/month
Family - $976.00/month
HEALTH INSURANCE - TRADITIONAL PLAN - CIGNA
Employee - $50.00/month
Employee + 1 child - $400.00/month
Employee + children - $480.00/month
Employee + spouse - $1,216.59/month
Family - $1,580.79/month
DENTAL INSURANCE
Employee - $0.00/month (County pays 100% premium)
Employee + child(ren) - $54.91/month
Employee + spouse - $38.11/month
Family - $94.27/month
VISION
Employee - $7.28/month
Employee + child(ren) - $16.62/month
Employee + spouse - $14.54/month
Family - $25.62/month
LIFE INSURANCE
$10,000 Policy provided by the County
Supplemental Life Insurance available for $25,000 to $100,000 policies
SUPPLEMENTAL POLICIES
AFLAC
FSA (MEDICAL/CHILD CARE)
MASS MUTUAL WHOLE LIFE
SHORT/LONG-TERM DISABILITY
01
This application is the official document (not your resume) that will be reviewed to determine the next step in the process. Did you fully complete the work experience section of this application? Failure to complete the work experience section will lead to an incomplete application. Please note that initialing this section results in an incomplete application.

• Yes
• No

02
Did you attach your resume and cover letter?

• Yes
• No

03
Did you fully complete the education section of this application? Failure to complete the education section will lead to an incomplete application. Please note that initialing this section results in an incomplete application.

Skills Required