Job Description

SUMMARY

Responsible for assistance in maintaining the operation of desktops/laptops, mobile devices, e-mail, printers, copiers, Internet connections and telephones.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Daily administration of an existing network environment

End User Support

:

Handle Tier 1 and Tier 2 help desk escalations through tickets or phone Follow up on outstanding requests and ensure timely resolution Create accounts and configure hardware as part of on-boarding process Configuration and support of mobile devices (iOS, Android) Support to PC hardware, Printers, scanners, computer peripherals Provide replacement and maintenance of desktop and laptop computers Support audio and video equipment in conference rooms Manage and monitor internal assets to ensure accurate inventory records systems Support Active Directory Operating systems O365 Products Support Maintain agency standards regarding confidentiality and quality

EDUCATION and/or EXPERIENCE

Associates degree specific to field applied with at least one year of experience; or equivalent combination of education, experience and training. Microsoft and/or A+ certifications preferred.

Working knowledge of Windows 8, Windows 7, and MS Office applications. Experience in Windows computer/networking administration. Hands-on experience in computer hardware, software, and printer troubleshooting. General understanding of TCP/IP networking File server knowledge Strong customer service and troubleshooting skills Ability to communicate technical information, both verbal and written, to a wide range of end-users Ability to respond appropriately to the diverse employee population and their cultural differences. Strong oral and written communication skills. Ability to work independently and accurately. Must have valid driver's license, which meets the requirements of the agency's insurance carrier.

Location

Position based in Dover with travel required to two offices in Sussex County weekly, and our Wilmington office location as needed will be required.

Full-time, with benefits

Benefits include:

Health, Dental and Vision Insurance Tuition Assistance 401 (k) Plan with matching Vacation, Sick and Holiday Pay * EAP and other wellness programs