Job Description

Job Summary

As an IT Technician, you will be the backbone of our technology support team, ensuring that our IT infrastructure runs smoothly and efficiently. Your expertise in technical support and computer management will empower you to troubleshoot software and hardware issues, assist users with various operating systems, and maintain network security. You will play a crucial role in enhancing the overall user experience by providing exceptional service and resolving technical challenges swiftly.

What you'll do

Provide comprehensive technical support to end-users for both hardware and software issues across various operating systems including Windows, macOS, and Linux. Manage computer systems and ensure optimal performance through regular maintenance and troubleshooting of desktop environments. Assist in setting up and configuring computer networking solutions, including VPNs (Virtual Private Networks) and firewalls, to secure data transmission. Conduct software troubleshooting to resolve application-related problems while ensuring all systems are up-to-date with the latest patches. Collaborate with team members to enhance IT infrastructure by providing insights on improvements and upgrades needed for better performance. Deliver outstanding customer service by communicating effectively with users to understand their needs and provide timely solutions. Support LAN (Local Area Network) management by assisting in network configuration and monitoring connectivity issues.

Basic qualifications

Strong understanding of computer hardware components and their functionality. Proficiency in Microsoft Office Suite applications for effective documentation and communication. Excellent communication skills to convey technical information clearly to non-technical users.

Preferred qualifications

Experience in desktop support within a corporate environment. Knowledge of network protocols and configurations related to LAN environments.
Job Type: Full-time

Pay: $26.00 - $31.25 per hour

Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Ability to Commute:

Wichita, KS 67226 (Required)
Work Location: In person