Job Description

Sonoran University of Health Sciences shapes a healthier future by supporting students as they train to excel as healthcare professionals, by enhancing the health and well-being of our patients and communities, and by discovering effective treatments for humanity grounded in the healing power of nature. Our vision is a world that embraces the healing power of nature. Located in Tempe, Arizona, the overall environment is vibrant and dynamic, with passionate students, staff, and faculty.


As a private institution, Sonoran University is dedicated to fostering a supportive, inclusive community for all. Sonoran community members embody and promote inclusive excellence (IE).This includes a commitment to respecting diverse perspectives and continually advancing your understanding and practices around equity, belonging, and support for all students, employees, patients, and our greater community. You will contribute to a campus culture that embraces our core values.

/Summary

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The

Information Technology Technician

at

Sonoran University

is responsible for providing exceptional first-contact technical support and customer service to our diverse community of administrators, faculty, staff, and students. This position plays a critical role in maintaining the day-to-day availability, functionality, and reliability of the University's IT systems, ensuring that technology supports Sonoran's mission of advancing health and wellness through education and innovation.


The IT Technician installs, configures, and maintains operating systems, software, and hardware across a variety of devices, including desktops, laptops, tablets, smartphones, printers, copiers, and audio/video equipment, and provides technical support for networked and classroom technologies. This role combines hands-on troubleshooting, proactive system maintenance, and end-user education to ensure a high-quality IT experience across campus.

Technical Support & Customer Service

Serve as the first point of contact for technology support, delivering timely, friendly, and professional assistance to all Sonoran University employees, students, and guests. Diagnose, resolve, and document hardware and software issues for computers, mobile devices, and peripherals in both Windows and macOS environments. This includes supporting the University as well as student-owned equipment. Provide setup and configuration for new workstations, ensuring consistency with Sonoran's IT standards and security protocols. Maintain a high level of communication with users throughout the troubleshooting process, ensuring clear explanations and a positive service experience. Support end-user services such as printing, network connectivity, user accounts, and email access, assisting with setup and troubleshooting as needed.

System Maintenance & Documentation

Monitor and maintain IT systems to ensure continuous performance and reliability. Document installations, maintenance, and repairs in the IT Helpdesk ticketing system (JIRA) to maintain service continuity and performance tracking. Create and maintain knowledgebase articles to promote self-service solutions for common technical issues. Assist with regular updates, security patches, and configuration changes to ensure all systems remain secure and up to date. Support the implementation and enforcement of standard operating procedures related to IT asset deployment, software management, and workstation usage.

Hardware, Software, and Network Support

Install, configure, and maintain hardware, peripherals, and software applications as needed across the campus. Collaborate with IT staff to identify recurring issues and recommend solutions or system improvements. Partner with third-party service providers and vendors to coordinate repairs and maintenance of Sonoran's IT equipment. Support VOIP systems (preferably Crexendo), including user setup and troubleshooting. Assist in maintaining inventory of IT assets, ensuring accurate records of devices, licensing, and equipment lifecycles.

Audio/Visual & Classroom Technology

Provide technical support for classroom and event AV systems, including projectors, microphones, smart boards, document cameras, and video conferencing platforms such as Zoom and Microsoft Teams. Assist faculty and staff in operating classroom technology effectively, ensuring smooth delivery of educational content. Perform preventative maintenance and testing of AV equipment to minimize disruptions.

Compliance & Security

Ensure all work performed aligns with HIPAA and FERPA regulations, maintaining confidentiality and security of sensitive data. Follow institutional IT security practices, including password management, data protection, and access control. Report potential vulnerabilities or security concerns to the IT Director promptly.

Operations & Support

Collaborate with the IT team to support operational needs and assist with minor facilities-related technology integrations as needed. Contribute to a culture of collaboration, continuous learning, and proactive problem-solving within the IT department. Perform other related duties as assigned to support the goals of the IT Department and the University.

Experience Required

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Minimum of two (2) years of IT Help Desk or technical support experience, including supervisory or team lead experience preferred. Equivalent combination of education and experience may be considered. Current CompTIA A+ certification or equivalent education and/or experience required; additional certifications (Network+, Security+, Microsoft, or similar) preferred. Experience using IT helpdesk ticketing systems (preferably JIRA) and supporting VOIP systems (preferably Crexendo). Experience with audio/video systems, including projection systems, smart boards, and classroom technology preferred.
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Knowledge, Skills, and Abilities

Strong understanding of Windows and macOS environments, including installation, configuration, and troubleshooting. Proficiency with Microsoft Office 365 applications and collaboration tools (Teams, OneDrive, SharePoint, etc.). Familiarity with network fundamentals, printers, and peripheral device troubleshooting. Knowledge of AV presentation technology and platforms such as Zoom and Microsoft Teams. Excellent customer service, communication, and interpersonal skills, with the ability to work effectively with diverse groups of people. Proven ability to manage multiple priorities, projects, and competing deadlines in a fast-paced environment. Strong problem-solving, analytical thinking, and decision-making abilities. Demonstrated leadership, mentoring, and team coordination skills. Ability to exercise discretion, maintain confidentiality, and apply sound judgment in sensitive situations. Detail-oriented with strong documentation and organizational abilities.
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Other Requirements

Ability to lift or move up to 50 lbs frequently and occasionally handle heavier items with assistance. Must reside within the Phoenix metropolitan area. Flexibility to work occasional evenings or weekends for system maintenance, special events, or urgent support needs.

Education Requirements

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Minimum Education/Certifications


Associates degree in Computer Network Services Technology, Computer Services, Information Technology, System Administration or related area or at least 1 year of IT Help Desk or similar support experience.



Desired Education/Certifications


Current CompTIA A+ certification or equivalent education and/or experience.


Any combination of education, training, and experience that provides the required knowledge and abilities.

Working Environment

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Activities are performed in an environmentally controlled office setting subject to extensive periods of sitting, keyboarding and manipulating a computer mouse. Required to stand for varying lengths of time and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing and pulling of up to 50 pounds. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Communicate to perform essential functions.

Background/Screening

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All candidates offered a position at SONORAN UNIVERSITY undergo a background and drug screen prior to hire. All employees must show documentation of vaccinations or provide titer results for measles prior to first day of work (unless religious or medical exemption is on file). Employment is contingent upon satisfactory outcome of all screens required of this position.



SONORAN UNIVERSITY is an Equal Opportunity Employer committed to a diverse and inclusive workforce. We consider applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other legally protected status.



SONORAN UNIVERSITY is a smoke free campus.

Inclusive Excellenceis the standard set by an organization to intentionally integrate diversity, inclusion, and equity into its organizational pursuit of excellence.

About Sonoran University:

Sonoran University of Health Sciences is a non-profit and internationally recognized higher education institution dedicated to shaping a healthier future. Guided by our mission to support students as they train to excel as healthcare professionals, enhance the health and wellbeing of our patients and communities, and discover effective treatments grounded in the healing power of nature. We uphold our core values: We shape the future, we love, we achieve excellence, we are resilient, and we do the right thing.


The University's College of Naturopathic Medicine, College of Nutrition, and School of Mental Health offer evidence-based programs designed to shape a healthier tomorrow by preparing the next generation of healthcare professionals.


To serve the University's mission, the Sage Foundation for Health supports several Community Clinics focused on providing free naturopathic medical care to local underserved communities within the Phoenix Metro area. The College of Nutrition's Virtual Center for Personalized Nutrition aims to eliminate traditional barriers to nutritional care by providing personalized and evidence-based care delivered at no cost via telehealth.


The Ric Scalzo Institute for Botanical Research is a state-of-the-art molecular biology/phytochemistry laboratory seeks to improve therapies for global health concerns by exploring traditional medicine at the cellular, molecular, and cultural level to create novel botanical solutions that support people, plants, and planet.


The University's Clinical Care branch operates two open-to-the-public clinics at the Tempe Campus. The Medical Center provides naturopathic healthcare for a wide range of patients including but not limited to; family medicine, nutrition and digestive health, mental health and well-being, dermatologic conditions, endocrine and auto-immune concerns, and acute symptoms. The Neil Riordan Center for Regenerative Medicine focuses on non-opioid solutions to pain and pain management utilizing treatments ranging from cupping and acupuncture to regenerative injection therapies. The Medicinary is the largest natural pharmacy in Arizona, offering an expansive collection of the highest quality, professional-grade supplements, herbs, and natural health products. Every purchase made at the Medicinary helps support the Sage Foundation and its mission to provide free healthcare to those in need.


Nurture your knowledge, visit sonoran.edu

Benefits:

At Sonoran University, we achieve excellence and shape the future by fostering a workplace where you can thrive and grow!


Our benefits go above and beyond to support your health, happiness, and lifestyle.

Qualifying employees enjoy comprehensive medical, dental, and vision plans, vacation time, 12 paid holidays, a 401(k) plan with a discretionary match, and employer-sponsored life, AD&D, and long-term disability coverage.

Every team member benefits from paid sick time, and exclusive perks like free office visits at our Medical Center and Neil Riordan Center, plus discounts at the largest medicinary in the Southwest -- with shipping available!

Enjoy a delicious meal our onsite cafe, or unwind in our fully equipped employee breakroom with a full kitchen, coffee, and new snacks every month.



Prioritize your wellness with free personalized nutritional care, a yoga studio, a fitness center, and covered parking.

Explore a wealth of knowledge in our library, rock your Sonoran pride on Casual Wednesdays, and be celebrated through our annual Employee Appreciation Day.

Want more? Access exclusive deals on attractions, shows, shopping, and more through Tickets At Work and LifeMart.

With a flexible hybrid work environment and an inspiring culture, Sonoran University is where passion and purpose meet to create a workplace like no other!