Job Description

Responsibilities

Manage and resolve escalated tickets from Tier 1 within SLA timelines. Perform onsite and remote network administration tasks. Maintain and troubleshoot MSP management systems (ConnectWise, NinjaOne, ITGlue). Provide technical support for operating systems, applications and hardware issues. Document solutions and create/update knowledge base articles to reduce further escalations. Assist in implementing technology solutions, including VoIP, video conferencing and security tools. Train Tier 1 staff and other stakeholders on technical processes. Perform light scripting and automation for routine tasks. Communicate clearly with clients of various businesses through phone, email, chat and in-person; maintain an empathetic approach. Minimum 3 years of experience in a similar role Excellent problem solving and critical thinking skills Highly Organized and Self-Motivated Sense of urgency Detail-oriented Ability to work in a fast-paced environment Possess excellent interpersonal and customer service skills Strong written and verbal communication skills

Benefits for full-time Associates:

Health / dental / vision / life 401k plan with 3% match after one year of employment Company-wide discounts on hotel rooms and restaurants

We offer daily pay to all Associates through ZayZoon!!!


An equal-opportunity employer