Job Description

ServiceNet's IT Department is hiring IT Technicians to support our programs across Western Massachusetts. These positions are hands-on, customer-facing roles ideal for people who want to build practical IT experience and advance their careers while supporting a mission-driven organization.
Regular travel to multiple sites is required; mileage is reimbursed.
Key Responsibilities:
Depending on experience, technicians will handle responsibilities such as:

• Supporting desktops, laptops, printers, mobile devices, and common software
• Responding to help desk tickets and assisting users with account access, MFA, and troubleshooting
• Setting up workstations, peripherals, and basic network connections
• Documenting work accurately and escalating issues when needed
• Handling more advanced tasks-escalated workstation issues, basic networking, VoIP setup, equipment replacements-for those operating at a Level 2 capacity
• Assisting with site setups, moves, and equipment upgrades
• Building new skills through structured, hands-on training designed to support long-term career growth

Qualifications:
Placement as Level 1 or Level 2 is based on technical ability as well as demonstrated maturity, customer service strength, communication skills, and the ability to work effectively as part of a team.
Level 1 Profile:

• Strong communication and customer service skills
• Foundational knowledge of Windows, Microsoft 365, and hardware
• Willingness to learn, follow guidance, and grow within the department

Level 2 Profile:

• Proficiency with Windows, Microsoft 365, networking basics, VoIP, and escalated troubleshooting
• Steady communication, sound judgment, and reliable teamwork
• Ability to work independently when needed

Required for All Applicants:

• Valid driver's license and reliable transportation
• Ability to lift and carry computer equipment
• Professional, customer-service-focused approach

Why Join ServiceNet IT?

• Hands-on work across diverse environments
• Training and mentorship to help you grow your career
• Clear internal advancement pathway
• Supportive, steady team culture
• Work that directly supports human-services programs across the region

Benefits:

• Generous PTO (time-off) package.
• Comprehensive health and dental insurance plans.
• Life insurance and long-term disability insurance.
• 403(b) retirement plan.
• Tuition remission for eligible classes.
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
• Opportunities for career development and advancement.
• And much more

About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.
Join Us
Join us and become part of a caring community that helps others find joy and purpose. Apply today.
Learn more about ServiceNet
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
Compensation: $20.00 - $25.00 per hour
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We'd love for you to join us!
At ServiceNet, you will make a real difference. Whether you're working in residential direct care, clinical care, peer support, or other valuable roles, you'll be part of a compassionate team dedicated to supporting our community.
And with over 3,000 employees and over 100 programs across western Massachusetts, we're confident there's a role that's the right fit for you.
(if you already have a resume on Indeed)
Or apply here.

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This role requires travel between office locations. Do you have a valid driver's license and consistent access to reliable transportation?*
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Enjoy Excellent Benefits
ServiceNet offers a generous benefits package for full-time employees, with pro-rated benefits for part-time staff.
We're dedicated to your well-being and want to help you grow professionally, with many opportunities to advance and thrive as part of our team.
Paid Vacation Leave, Sick Leave, Holidays, & Personal Leave
403(b) Retirement Plan (with contributions made by ServiceNet)
Health Insurance, Dental Insurance, FSA, Employer Paid Life, & Disability Insurance
Discounted Auto and Homeowner's Insurance
Continuing Education & Loan Forgiveness Opportunities
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I grew up on a farm, showed dairy cows when I was in high school, studied Animal Science at Smith Voc, and worked on several farms raising llamas, goats and alpacas before I came to Prospect Meadow. And I've since learned at least as much from the farm hands as I have brought to them. They are an incredible group of caring, curious, nurturing people who always want to know how I am, how my dog is; and they are eager to learn what I share with them about farming. They've taught me how to communicate very specifically, to include important details, and to check to make sure I've been understood-not just to assume. And they've taught me how to slow down, take a breath, think.
/p
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I know from personal experience what a positive difference shelter programs can make in people's lives. After my wife and I 'graduated' from ServiceNet's family shelter, I knew this was the work I wanted to do. I treat people the way they should be treated, and that all starts with respect. The people I work with are adults; no matter where they came from, I don't judge. I listen, let them know they can trust me. And it's that relationship that can make all the difference as people start getting their lives back together.
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p
I bring my values into play in the work I do here at the clinic-in the connections I make with clients and with others on our team. It's important to me to use my skills in a way that can make a difference in the world. Witnessing a client achieve their personal goal or face a challenge that had seemed insurmountable is the joy for me. As is being part of a team where our leaders encourage us to balance productivity with personal growth, building relationships, and slowing down enough to express appreciation. This work can be hard, and we all do it better when we feel valued.
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When parents have a child who is born with a delay or disability, I offer them ways to observe, play with, and engage their child as we discover what's possible. And I encourage them to give it some time. These are the same approaches I've shared with parents here at REACH and in Nigeria when I went back to work with the government there on developing Early Intervention services. Parents are parents anywhere you go. My job is to help them help their child, advocate for their child, and move forward on this journey.
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Skills Required