Job Description

We are looking for an energetic & experienced IT support technician to join our growing team and give our clients the caring, attentive support they expect. Helping people and solving complex problems must be your passion.

As a part of our team, you'll work on a variety of software and systems. Everything from Microsoft Office to case management software; from printers to networks. You'll work with our ticketing system to keep track of support requests, and you'll work in our remote management system to run diagnostics and troubleshoot systems for our clients. Travel out to clients offices may be required at times.

This is a remote work-from-home position, but because of regular travel to client offices in the Triad, you must live in Forsyth County.

You'll receive training on our services, our processes, and our support guidelines. We're a remote workforce, so you'll have the flexibility to work from home, and you'll be provided with access to our group chat, VoIP phone service, and remote management system for our clients.

The work hours are 8AM-5PM Monday-Friday, with an occasional on call assignment as part of a three person rotation required. On call details will be given during the interview process.

If you think you have what it takes to succeed in this role, and meet the requirements below, send your resume and a brief cover letter telling us why you feel you would fit well with this position.

Please send within the Indeed platform.

Do NOT reach out any other way, as we will not accept any applications sent in outside Indeed. We look forward to hearing from you.

Job Requirements

High School Graduate or Equivalent.

Prior IT/tech support technician experience of at least 2 years.

Excellent communication. Proficient in using MS Office. Live in Forsyth county. A love of helping people*
Personal drive and internal motivation to be the best at his/her profession. A passion for technology*
Ability to work in a fast-paced environment and manage multiple tasks. Ability to adapt to any situation with a willingness to take risks and try new approaches. Ability to pass a background check and drug test. Must be able to lift 35+ lbs. Your own reliable transportation for outbound service calls to clients.

Benefits

2 weeks PTO Paid holidays and sick leave Medical, Dental, Vision, and Life insurance Retirement plan with a 3% match Mileage reimbursement for travel to our clients' offices

Benefit Conditions:

30 day waiting period.

Work Remotely

Yes; Travel to local client offices required occasionally.
Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

Dental insurance Health insurance Life insurance Retirement plan Vision insurance
Ability to Commute:

Winston Salem, NC (Required)
Ability to Relocate:

Winston Salem, NC: Relocate before starting work (Required)
Work Location: Multiple locations