Job Description

You must answer all screening questions or your application will be automatically rejected

Job Title:

IT Technician I

Job Type:

Full-Time |

Non-Exempt

Location:

Hybrid (Remote + On-site in San Dimas and Irwindale)

Pay:

$60,000 per year

Job Summary

We are seeking an

IT Support Technician I

to provide front-line technical support to our clients. This is a

hybrid role

based in

Southern California

. The position is

remote/work-from-home on Mondays, Wednesdays, and Fridays

, and

on-site in San Dimas or Irwindale on Tuesdays and Thursdays

. Reliable transportation is required.

Responsibilities

Provide remote and on-site technical support to end users Troubleshoot hardware, software, printers, and connectivity issues Install and configure desktops, laptops, applications, and peripheral devices Perform system updates, backups, and basic preventive maintenance Maintain accurate documentation in our ticketing system Support Office 365 and Windows environments Communicate clearly and professionally with clients and internal teams Maintain client data confidentiality and follow company security standards
Requirements

1-2 years of IT help desk or desktop support experience (MSP experience is a plus) Valid California Driver's License and reliable vehicle Strong knowledge of Windows OS, Office 365, and common IT tools Basic understanding of networking (Wi-Fi, printers, DNS, DHCP, etc.) Strong troubleshooting and communication skills Ability to work independently and stay organized in a fast-paced environment Live within reasonable driving distance to San Dimas or Irwindale
Schedule

Monday: Remote Tuesday: On-site (San Dimas or Irwindale) Wednesday: Remote Thursday: On-site (San Dimas or Irwindale) Friday: Remote 8-hour shifts (generally during standard business hours)
Benefits

Starting salary: $60,000 per year Medical, Dental, and Vision insurance 401(k) with company match Accrued vacation, sick leave, and paid federal holidays Free gym access (KINETIC Fitness Center) On-site dining (Olive Grove Cafe - Irvine HQ) Company-provided laptop, softphone, and @nxt-it.com email
Work Location

Remote + On-site client visits Company HQ (as needed for meetings): 140 Progress Way, Suite 250, Irvine, CA 92618

Next IT Solutions

is a growing IT & cybersecurity firm focused on delivering exceptional client service. If you're dependable, solutions-oriented, and passionate about tech support--we'd love to hear from you.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off
Application Question(s):

Do you currently live in Southern California and have reliable transportation to commute to San Dimas and Irwindale on Tuesdays and Thursdays? How many years of IT help desk or desktop support experience do you have in a business or MSP environment? Are you available to work a hybrid schedule (remote M/W/F and on-site in San Dimas or Irwindale on T/Th) during normal business hours? In 1-2 sentences, tell us what makes a great IT support technician--especially when working directly with end users.
Work Location: Hybrid remote in Duarte, CA 91010