Job Description

DESCRIPTION

The IT Technician is responsible for effective provisioning, installation/configuration, operation, and maintenance of IT systems hardware and software and related infrastructure. This would be a perfect opportunity for someone looking to work in a technology diverse environment with an opportunity to learn systems and expand your skill level.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Support end users by resolving issues reported by end users. Provide installation, maintenance, and repair of end user hardware. Monitor and work to complete customer submitted support tickets and requests as received. Deploy new hardware and software as required. Assist in creation of new user accounts by provisioning and administer user credentials, access rights, permissions, and control systems. Consult with end users on the performance aspects of the software applications and hardware to discover trends and increase effectiveness. Assist in implementation of various IT projects to enhance operations to include networking, system security, telecom, and other related areas. Develop and maintain strong, positive working relationships with departments. Other duties as assigned.

KNOWLEDGE AND EXPERIENCE

Required

High school or high school equivalent is required. Computer support and ability to communicate in a professional manner. Organizational, problem-solving, and time management skills. Ability to work independently, with a team member, and manage deadlines.

Preferred

Associate's Degree in Information Technology or related field is preferred. Previous experience working in information technology or in a related capacity. Exposure to AD, Windows, computer hardware, common software applications, printers, and other typical office equipment. Understanding of DHCP, IP, DNS, VPN, basic network architecture and basic server technologies. Knowledge of technical management, information analysis and of computer hardware/software systems. Microsoft or other IT certifications.

LEVEL AND DEGREE OF SUPERVISION

Supervised by Director of Information Technology. Supervision to include all in-service training sessions, team meetings, general staff meetings and any specialized training as required by contract terms. Expected to be self-motivated, analytical, and work closely with all GCLC staff.

PHYSICAL REQUIREMENTS

Prolonged periods of sitting at a desk and working on a computer. May be required to stand for prolonged periods of time, climb stairs, and perform strenuous activity. Must be able to lift and push up to 50 pounds at times. * Hearing and vision abilities within normal range (corrected) to drive safely and to observe and communicate with passengers.