Job Description

Job Overview

We are seeking a skilled IT Technician to join our technology support team. The ideal candidate will be responsible for providing technical assistance, managing computer systems, and ensuring the smooth operation of our customers IT infrastructure. This role requires strong problem-solving abilities, excellent communication skills, and a solid understanding of various operating systems and network configurations. The IT Technician will play a vital role in maintaining hardware and software systems, supporting end-users, and implementing security measures across our customers organization.

Duties

Provide technical support to end-users for hardware, software, and network issues Manage computer systems including installation, configuration, and maintenance of desktops, laptops, and servers Troubleshoot software problems related to operating systems such as Windows, macOS, and Linux Support network infrastructure including LAN, VPNs, firewalls, and switches Assist with software troubleshooting using tools like BMC Remedy, ServiceNow, Jira, and Help Desk systems Maintain computer hardware components and perform upgrades as needed Monitor IT infrastructure performance and implement security protocols to protect data integrity Document incidents and resolutions accurately in ticketing systems Collaborate with team members to improve existing IT processes and support documentation

Skills

Proven experience in technical support and desktop support roles Strong knowledge of computer management and hardware troubleshooting Proficiency with operating systems including Windows, macOS, and Linux Familiarity with Microsoft Office Suite applications Experience with computer networking concepts such as LAN, WAN, VLANS, VPNs, firewalls, and operating network devices Ability to troubleshoot software issues across various platforms effectively Knowledge of IT infrastructure components and management tools like BMC Remedy, ServiceNow, Jira Excellent communication skills for effective customer service and end-user training Understanding of security protocols including VPNs and firewall configurations Ability to work independently or as part of a team in a fast-paced environment
This position offers an exciting opportunity for individuals passionate about technology support and IT infrastructure management. We value proactive problem-solving skills and a customer-focused approach to delivering exceptional service.

Job Types: Full-time, Contract

Pay: From $5,000.00 per month

Benefits:

Health insurance Paid time off
Work Location: In person