Job Description

Class Summary

IT Systems Analyst will work closely with business users and stakeholders to understand their needs and translate them into clear technical requirements for system improvements or new solutions. This position will be responsible for setting up, testing, launching, and supporting Business Solutions applications and systems, making sure they run smoothly, securely, and with accurate data.
Essential Duties

• Troubleshoot and resolve complex issues across systems, applications, and integrations, partnering with vendors and IT teams to minimize downtime and keep operations running
• Recommend and deliver system improvements, automation, and streamlined workflows, while keeping documentation, procedures, and user guides accurate and up to date
• Partner with business users to gather requirements and translate them into application functionality and system specifications
• Analyze business applications and workflows to identify gaps, inefficiencies, and opportunities for improvement
• Configure, customize, and test applications to ensure they meet user and business requirements
• Troubleshoot and resolve application errors, integration issues, and performance problems to minimize downtime
• Coordinate with application vendors and IT teams on updates, patches, and new releases
• Develop and maintain application documentation, training materials, and user guides
• Monitor application performance and usage to optimize functionality and resource allocation
• Recommend and implement application enhancements, automation, and workflow improvements to drive efficiency and business value
• Provide application support and training to end users, improving adoption and effective use
• Ensure application security, data accuracy, and compliance with organizational policies and regulatory standards

Public Speaking Duties

• Conduct presentations and training sessions to educate end users on application features, updates, and best practices.
• Communicate system changes, incidents, and solutions to stakeholders and leadership in clear, non-technical language.
• Facilitate workshops and user forums to gather feedback, answer questions, and ensure effective application adoption.

Other Job Requirements/Information

• This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position, a public safety background which may include motor vehicle & criminal histories, and fingerprinting.
• This job may require on-call rotation and emergency after hours, weekends, and/or holidays..

Grade
The grade for this position is 103. Salary will be dependent on education and experience.
Effective 4/11/2023, this position is eligible for the Employee Referral Program.
Minimum Qualifications

• Bachelor's Degree in Application Support, IT Systems Support, IT Desktop Support, and IT Helpdesk, or a closely related field AND
• Three years of application development experience

• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.

For information related to position-specific essential duties, knowledge and skills, and physical requirements, please .
Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.
For more information about this department, please .
Additional Information
About Gwinnett County
Welcome to Gwinnett County Government
Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more
Careers with impact
Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.
Exceptional benefits
Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual's total compensation.
World-class community
More than a million residents make up Gwinnett's diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.
Gwinnett County is an award-winning employer!

• Atlanta's Healthiest Employer by Atlanta Business Chronicle
• Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
• Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!

Vision
Gwinnett is the preferred community where everyone thrives!
Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values
Integrity: We believe in being honest, building trust, and having strong moral principles.
Accountability: We believe in stewardship, transparency, and sustainability.
Equity: We believe in fairness and respect for all.
Inclusivity: We believe in engaging, embracing, and unifying our communities.
Innovation: We believe in continual adaptation of technology, process, and experience.
Hiring Process
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:
Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.
Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests; for questions related to job postings, use jobs@gwinnettcounty.com.
Our Benefits program is designed to support every aspect of our employees' lives, from physical and emotional to social and financial.
Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.
On average, our employees' benefits are worth 48 percent of their base salary!
In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees' medical premium alone, the County contributes an average of 91 percent of the cost!
Health

• Medical plans for active and retired employees
• Dental and vision plans
• Prescription drug plan

Wellness

• Onsite Employee Wellness Center
• 24/7 Employee Assistance Program (EAP)
• Immunizations
• Wellness education and incentive programs
• Annual wellness fair

Family and Career

• Training and professional development opportunities
• Family planning benefits
• Four weeks of paid parental leave

Time

• Annual/Sick Leave
• 12 paid holidays per calendar year
• 1 paid floating holiday per calendar year

Money

• Flexible spending accounts for medical and dependent care
• Health Reimbursement Arrangement (HRA) available
• Health Savings Account (HSA) available
• Retirement and Savings Plans
• 401(a) Defined Contribution
• 457 (b) Deferred Compensation
• Longevity pay
• Tuition reimbursement
• Financial education programs

Protection

• Basic, optional, and dependent life insurance
• Short-term and long-term disability
• Critical illness and accident insurance
• Hospital indemnity insurance
• Identity theft protection

To learn more about the Benefits offered at Gwinnett County, .

Skills Required