Job Description

Job Summary

We are seeking a skilled IT Support Technician to provide comprehensive technical assistance and support to our organization. The ideal candidate will be responsible for troubleshooting hardware and software issues, managing IT infrastructure, and ensuring optimal performance of computer systems across various platforms including Windows, macOS, and Linux. This role requires strong communication skills, customer service orientation, and the ability to analyze and resolve complex technical problems efficiently. The IT Support Technician will play a vital role in maintaining the stability and security of our IT environment, supporting end-users, and contributing to the overall technology strategy.

Responsibilities

Provide technical support to end-users for hardware, software, and network issues

Troubleshoot software problems related to Microsoft Office, operating systems (Windows, macOS, Linux), and enterprise applications (MS-Office / Teams)

Manage computer hardware including desktops, laptops, mobile devices, and peripherals

Configure and maintain network components such as LAN, VPNs, firewalls, DNS, TCP/IP settings, and Meraki networking equipment

Administer Active Directory, GPOs, SCCM, Windows Server environments, and BMC Remedy for incident tracking and system management

Assist with computer management tasks including OS deployment via SCCM or similar tools

Monitor network performance and security using tools like Firewall configurations and network administration best practices

Support mobile device management and troubleshoot connectivity issues related to TCP/IP protocols

Collaborate with cross-functional teams to implement IT infrastructure improvements and updates

Document technical procedures and maintain accurate records of support activities

Experience

Proven experience in IT support roles with a strong understanding of desktop support, network administration, and help desk operations (minimum 4-years of experience)

Hands-on experience with Microsoft Windows Server environments, Active Directory management, DNS configuration, TCP/IP networking, and Linux systems

Familiarity with operating systems such as Windows 10/11 and macOS along with mobile device troubleshooting

Knowledge of security protocols including VPNs and firewalls (e.g., Meraki) to ensure network safety

Strong analysis skills with the ability to diagnose complex hardware/software issues quickly

Excellent communication skills with a focus on customer service excellence in technical environments

Ability to work independently or within a team in fast-paced settings while managing multiple priorities effectively

Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are a plus but not required

Familiar with factory automation and equipment such as bar code guns, bar code printers, warehouse and office PA systems.

Some knowledge of CMMC requirements

Bonus - Familiar with Datacor's ERP C/S

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Vision insurance
Education:

Associate (Preferred)
Experience:

IT support: 3 years (Required)
Work Location: In person