Job Description

Company Overview

North Sails is the world leader in sailmaking technology, dedicated to providing innovative and high-performance products for sailors and yachtsmen. With a rich history since 1957, our mission is to enhance the sailing experience through cutting-edge solutions.

Primary Purpose:

As a member of the North Sails Information Technology group, the IT Support Technician will be responsible for maintaining the computer and network systems of an organization. The duties include maintaining, troubleshooting and diagnosing computer hardware and software issues, setting up computers, printers, scanners and assisting employees with IT-related problems. Responding in a timely manner to service issues and requests. Providing technical support across the company.

Essential Duties and Responsibilities:

Technical Support: Provide first-level technical support to end-users by troubleshooting hardware, software, and network-related issues. Respond to inquiries through various channels, including in-person, phone, and email, to resolve technical problems promptly and effectively. Hardware Setup and Maintenance: Be able to set up and configure computers, printers, and other hardware devices. Perform routine maintenance tasks such as cleaning equipment, replacing components, and ensuring proper functionality. Software Installation and Updates: Install, update, and maintain software applications on desktops and laptops. Ensure that software licenses are properly managed and compliant. Network Assistance: Assist in maintaining the organization's network infrastructure. Troubleshoot basic network connectivity issues and assist with network equipment setup. Documentation: Maintain accurate records of technical issues, solutions provided, and equipment inventory. Contribute to the creation and updating of user manuals, technical documentation, and knowledge based articles. User Training: Assist in conducting basic training sessions for employees on using hardware and software systems. Help users understand best practices for technology usage to enhance their productivity. Security Compliance: Assist in implementing and maintaining security protocols, including user access controls via Windows Active Directory, antivirus software, and data backup procedures. Regular and predictable physical presence and attendance at the worksite is required to interact with management and team members. Perform related duties or responsibilities, as assigned or requested.

Qualification Requirements:

One year prior experience in an IT technical support role Strong understanding of computer hardware, operating systems, and software applications Strong problem-solving skills and a keen attention to detail Excellent communication skills, both written and verbal Customer-focused attitude and a willingness to assist end-users with various technical issues Ability to work both independently and as part of a team Eagerness to learn and adapt to evolving technology landscapes Basic knowledge of networking concepts Working knowledge of Windows Server software including maintaining Active Directory, Windows OS Working knowledge of Microsoft 365 - Outlook, MS Team, Office Products, SharePoint required D365, Azure AD and SQL experience preferred Must have legal authorization to work in the U.S. for any employer
Job Type: Full-time

Pay: $52,000.00 - $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off
Work Location: In person