Job Description

Job Summary:

We are seeking an IT Support Technician to support and maintain the technology infrastructure of our warehouse operations. The ideal candidate will be responsible for managing hardware and software systems that are critical to the smooth running of a third-party logistics (3PL) warehouse. This includes maintaining and troubleshooting a variety of devices such as Windows/Mac computers, printers, scanners, VOIP phone systems, and network infrastructure.

Job Duties and Responsibilities:

Troubleshoot, repair, and maintain Windows and Linux desktop and server systems, printers, scanners, handheld barcode scanners, and other hardware used in the warehouse. Manage and maintain network infrastructure, including routers, switches, wireless access points, and cabling. Configure network equipment to ensure efficient and secure communication between devices. Maintain and troubleshoot VOIP telephone systems, ensuring reliable internal and external communications for warehouse operations. Install and set up new hardware such as computers, printers, and other devices. Ensure systems are properly configured and integrated with existing technology. Provide technical support to warehouse staff for all hardware and software issues. Diagnose and resolve issues promptly to minimize downtime and disruptions to warehouse operations. Continuously monitor the performance and functionality of IT systems, identifying and addressing potential issues before they impact operations. Manage the camera system, including adding/removing cameras and ensuring connectivity Escalate complex technical issues to the broader IT team when necessary

Requirements:

Able to sit, stand, squat, walk, and maneuver within shipping station areas for 8-10 hours per day Ability to consistently lift, push, and pull up to 50 lbs. Ability to work independently and prioritize multiple tasks Detail oriented Excellent command of the English language in both written and verbal communication Willingness to assist with overall Netrush business needs, including but not limited to shipping during peak times The schedule is expected to be M-F from 7a-4:30pm with a 30 minute unpaid lunch.

Skills & Qualifications:

2+ years of experience in IT support, preferably in a warehouse, logistics, or manufacturing environment. Experience with hardware troubleshooting (computers, printers, scanners, etc.). Proficient in supporting both Windows and Linux operating systems. Familiarity with network configuration and infrastructure management. Experience with VOIP phone systems.

Compensation and Benefits:

The pay range for the position is $24.00-$27.00 per hour, depending on experience Health, dental, vision, long-term disability, and life insurance benefits PTO and paid holidays 401(k) Retirement plan, with traditional and Roth option Open and collaborative work environment

Applicants must successfully pass a drug and background check

Netrush is an Equal Opportunity and Affirmative Action Employer, and we cultivate a work environment that is both inclusive and diverse, allowing our employees to be themselves. We value every thought and point of view. Without regard to race, color, religion, sex, national origin, age, disability, or veteran status, all qualified applicants will be considered for employment.