Job Description

We at Coforge have an urgent requirement for Service Desk Technicians.

This will be an Onsite role in Charleston, WV. Interested candidates kindly apply or share your resume at shabnam.shaikh@coforge.com.

About us:

Coforge is a leading global IT solutions organization. We have a presence in 34 sales offices and 17 delivery centers, and 6 data centers and constantly seeks to find new yet simple ways to add value to our clients. At Coforge, we give you the right opportunity and help you achieve your career goals. Coforge is committed to offering exceptional benefits to you and your family, these benefits include medical, vision, dental, 401K, short term, and long-term disability. We partner with and support global leaders.

Coforge is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Job summary:

Provide Level 1/2 support to the client. Identify issues and escalate issues when necessary. Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat Escalate user issues to appropriate resources when necessary. Perform software, hardware and basic network troubleshooting. Clearly document user issues and troubleshooting steps. Maintain technical documentation. Perform other duties as assigned.
Job Types: Full-time, Contract

Pay: $16.00 per hour

Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person