Job Description

Key Responsibilities




Effectively resolve Tier 1 technical problems and address inquiries via telephone, email, or self-service tickets, providing support for internal staff' computer hardware, software, network, system/application access, and telecommunications systems.

Utilize fundamental enterprise diagnostic techniques to identify issues, investigate root causes, and recommend solutions to rectify common failures.

Thoroughly document all customer interactions within the ticketing system.

Ensure timely and effective communication with end-users to provide updates on issue resolution.

Proactively alert management to recurring problems and patterns of issues.

Proficiently install, configure, and troubleshoot printers (both local and network), Microsoft Office applications (e.g., Word, Excel), scanners, third party programs and workstation hardware.

Escalate unresolved issues to Tier 2 support when Tier 1 cannot provide a resolution.




Job Requirements:

1.

Experience:

Minimum of 1 year of direct experience in a fast-paced helpdesk environment.

2.

Education:

High school diploma is required.

Some college education is helpful but not mandatory.

3.

Skills and Qualifications:

Proficient in troubleshooting hardware and software issues.

Strong communication and interpersonal skills.

Ability to work efficiently in a dynamic and fast-paced environment.

Familiarity with IT support tools and systems.

Willingness to learn and adapt to new technologies.

Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent, are a plus.

4.

Work Environment:

Fast-paced helpdesk setting with a focus on delivering efficient and high-quality support to end-users.




Note: The above requirements are intended to describe the general nature and level of work to be performed by the individual in this role. They are not an exhaustive list of all responsibilities, duties, and skills required.





Classic Collision welcomes diversity and is an EEO Employer.


Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.