Job Description

Build a career in IT with a growing local company!

The

NEEDS Center

is a growing non-profit organization that specializes in providing services and support to adults with developmental disabilities at our 27 group homes & 4 Day Centers in Massachusetts. The

Information Technology Support Specialist

(ITSS) is responsible for assisting users throughout the organization with technical issues or questions relating to computer hardware, mobile devices and software. In this role, your duties will include handling support tickets, taking phone calls or communicating with users through messaging platforms, helping users diagnose technical issues and supporting daily IT operations, and all departments and system users.

This is an onsite position, Monday-Friday, 8am-4pm, in our Andover, Mass, location

What you will be doing

Ensures prompt computer, telephone, and network support to all system users

Provides technical assistance and advice to NEEDS staff and Reports to the DIT on a regular basis on department performance, critical issues, resource needs, etc.

Performs daily IT operations as needed.

Installs, and/or provides technical advice for the installation of technology.

Running and terminating networking cables for networking infrastructure

Communicates and implements companywide policies and procedures.

Helps execute short and long-term plans to meet present and future automation, communication, and other technology needs.

Helps implement security of the IT infrastructure and systems and executes short and long-term plans for eliminating security risks.

Confers with operational and management employees of all departments to learn the nature of their operations and the type of data and equipment needed to attain desired results.

Helps analyze business requirements for IT systems and assesses need for new equipment and software.

Ensures a complete inventory of all company -owned computer hardware and software and maintains a regular schedule for routine maintenance of equipment and software.

Position will require occasional (2-3 times per year) travel to Florida for 1-2 days.

Performs other related duties as required.

What we'd like from you

Excellent hands-on problem-solving and troubleshooting skills.

Basic knowledge of computer and networking principles.

Microsoft Entra ID, Intune MDM and Office 365 experience

preferred*.


Networking experience and SharePoint experience is a preferred

Some experience with Web Development / WordPress is a plus

Some experience with Cyber Security is a plus

Experience with Windows and Macintosh operating systems preferred*.


Zendesk experience preferred

The ability to communicate technical information in an accessible manner to non-technical employees.

Ability to effectively prioritize and execute tasks in a timely manner.

Customer-service focus & a collaborative mindset.

Prior experience working on a Helpdesk, in IT, or similar technical function.

Great Benefits Include

Health insurance (Blue Cross Blue Shield) Dental insurance, Vision insurance, and FSA 403B Retirement Plan with historic generous employer match Generous PTO policy 11 Paid Holidays and your birthday off!*
Tuition Reimbursement and Tuition Remission.

Pay

: $62,000-$70,000/year


The NEEDS Center provides support and services for individuals with developmental disabilities, including Autism Spectrum Disorder (ASD), with a focus on those experiencing challenging behaviors or dual diagnoses. Our approach combines Applied Behavior Analysis (ABA) and Positive Behavior Support (PBS) to help individuals achieve greater independence.


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