Job Description

The Campaign for Tobacco-Free Kids (CTFK) IT Department provides technical oversight and supports computer equipment requirements, usage, and connectivity for staff and in-country consultants. The IT Support Specialist supports on-going technology needs and CTFK staff by resolving incidents and requests. The IT Support Specialist resolves issues with computer endpoints, applications, accounts, and connectivity. The IT Support Specialist provides end-user training and documentation.

WHAT YOU\'LL ACCOMPLISH:

• Provide onsite, telephone, chat, and email technical support for CTFK staff
• Diagnose issues with computer, mobile, and peripheral hardware
• Diagnose issues with network connectivity over ethernet, wireless, and VPN
• Troubleshoot applications on PC, Mac, mobile
• Provide IT end-user training on various software, hardware, and cloud services
• Document processes, procedures, instructions, and learning materials for users and IT colleagues
• Perform new hire IT onboarding
• Maintain IT asset inventory
• Administer user and computer accounts, and manage Windows, Mac, and mobile device deployment packages using Active Directory, Office 365, Endpoint manager, and Jamf
• Monitor, triage, and take ownership of support incidents
• Installs, builds, and maintains computers, and peripherals
• Provide creative troubleshooting and support for applications and production systems
• Respond to service requests within required Service Level Agreement
• Conduct research on computer products in support of procurement and development efforts
• Evaluate and recommend hardware and software products for purchase
• Collaborate with other IT team members to support and assist with projects
• Adhere to Help Desk policies and procedures and all organizational security standards
• Address system outages by following appropriate escalation path
• Coordinate and performs department office moves
• Interface with outside clients and vendors
• Other duties as assigned

SKILLS YOU\'LL BRING TO THE ROLE:

• Bachelor\xe2\x80\x99s degree preferred with a concentration in Information Science, Computer Science, or an Associate degree and direct career experience in information technology disciplines, or an equivalent combination of education and experience
• Minimum (2) Two years experience
• Exceptional customer service/interpersonal skills
• Excellent verbal and written communication skills
• Experience providing IT end-user training
• Strong problem solving, oral presentation, technical writing, and planning skills
• Prior Help Desk experience in an enterprise environment
• Experience managing user accounts with Active Directory and Office365
• Experience configuring hardware and software for Mac and PC
• Ability to operate in a deadline driven environment and successfully prioritize multiple responsibilities
• Collaborative team player
• PC and Mac hardware, application, OS, and mobile troubleshooting skills
• Self-Starter, detail oriented, with strong organizational skills
• Certifications: A+, Network+, MCP or ITIL certifications desired

WHY JOIN THE CAMPAIGN FOR TOBACCO FREE KIDS?

• You will be a part of a respected global health advocacy organization that works to create meaningful change through policy changes and save lives in our neighborhoods and in communities worldwide.
• You\xe2\x80\x99ll receive a generous benefits package including:
• 100% company-paid health and dental for you; 70-80% contribution to these coverages for your dependents.
• Paid parental leave benefits (4 weeks paid maternity/paternity leave), in addition to federal and local leave provisions.
• 403b plan participation (with 9% company contribution)
• 10 paid company holidays, 15 vacation days, 10 sick days, and 5 personal days (on an accrual basis each calendar year)

The Campaign for Tobacco-Free Kids is an Equal Opportunity Employer. We believe our programs are strengthened when they are developed and supported by individuals with diverse life experiences, whose understanding of social and cultural issues can help make The Campaign\'s work more inclusive. We encourage qualified applicants of all ages, racial, economic, social, cultural, sexual orientation, ability and gender expressions, national origins and veteran statuses to apply.

ORGANIZATIONAL OVERVIEW
The Campaign for Tobacco-Free Kids and its Global Health Advocacy Incubator program represent our collective efforts to strengthen public policies which reduce tobacco use and its deadly toll in the United States and around the world, as well as other public health threats contributing to death and disease. Our organization has a singular focus: to make the world a safer, healthier place for everyone. Candidates are encouraged to review our website at https://www.tobaccofreekids.org/