Job Description

Position Description

This position reports directly to the Senior IT Technician. The ideal candidate is hard-working, focused and organized; works well with others and has a strong sense of urgency. Someone who enjoys taking the initiative and will be proactive in managing all levels off tasks, duties and projects as assigned.

Duties & Responsibilities

Acts as the contact with the main IT department for technical assistance. Ensures all support calls are answered, logged, triaged and assigned to the appropriate resources where necessary.

Supports all software, hardware, and equipment by processing orders, receiving shipments, managing license compliance and tracking user assignments.

Install new computer equipment & peripherals and troubleshoot, including installing software, updates, performing virus, spyware, and adware scans.

Order and configure cellphones and mobile devices.

Troubleshoot printer, copier, and scanner problems, including ordering and replacing parts.

Assist with the installation and upgrading of network equipment and applications.

Perform preventive maintenance tasks and verify backups.

Update and maintain device tracking and other information databases

Performs any other related projects and duties as assigned.

Qualifications

1-3 years minimum related work experience.

Working knowledge of Microsoft Office products, Android Phone Systems, and Windows 8.1/10/11

Strong problem resolution and time management skills and ability to prioritize workload and act with increased independence in solving problems.

Need to be able to communicate technical information to non-technical users in a professional and courteous manner with all levels of staff.

Knowledge of hardware, software and networking.

Knowledge of Office 365 products including SharePoint a plus

Knowledge of remote desktop and phone systems a plus

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Work Location: In person