Job Description

We are seeking a

IT Support Specialist

who can manage the full range of IT operations -- from help desk support through advanced cloud infrastructure and system security. This role is ideal for a self-driven professional capable of owning all IT functions across a multi-site organization.

Key Responsibilities

Tier 1: End-User & Help Desk Support

Serve as the first point of contact for technical support to staff across multiple U.S. sites. Troubleshoot issues related to hardware, software, Microsoft 365, VoIP, and network connectivity. Manage user onboarding/offboarding, permissions, and device setup. Track issues in the ticketing system and maintain timely resolution and documentation.

Tier 2: Systems & Network Administration

Deploy, configure, and maintain endpoints using

ManageEngine

or similar RMM/MDM tools. Manage

Microsoft 365

accounts, licenses, MFA, and security groups. Oversee routers, firewalls, and VPN connections to ensure network stability and security. Support VoIP systems and coordinate with vendors for internet and phone service reliability. Manage and monitor security camera systems remotely.

Tier 3: Infrastructure, Cloud & Project Management

Design, configure, and maintain

cloud servers (Azure, AWS, or Google Cloud)

. Manage cloud storage, backups, permissions, and performance optimization. Lead major IT projects including

migration from Google Workspace to Microsoft 365

. Plan and execute infrastructure upgrades with minimal disruption. Serve as the primary liaison for IT vendors and consultants. Monitor and report on system health, performance, and security compliance.

Documentation & Continuous Improvement

Maintain complete IT asset inventory, system documentation, and process guides. Identify recurring issues and propose process or technology improvements. Provide quarterly reports summarizing key metrics, incidents, and recommendations.

Qualifications

5+ years of progressive IT support experience across help desk, systems administration, and infrastructure roles. Strong expertise in

Microsoft 365

administration (Exchange Online, SharePoint, Teams, OneDrive). Proficiency with

ManageEngine

or similar RMM tools. Proven experience managing or migrating

cloud environments

(Azure, AWS, or Google Cloud). Demonstrated ability to

migrate email, calendars, and files from Google Workspace to Microsoft 365

. Solid understanding of

VPNs, DNS, routing, and firewall configurations

. Experience with

VoIP system setup and troubleshooting

. Excellent communication skills in English (C1+). Highly organized, proactive, and comfortable working independently in a remote environment. (Preferred) Experience managing or integrating

security camera systems

.

Work Structure

Fully remote role based in MINNESOTA Must be available during

U.S. business hours (Central Time overlap)

. Collaborates with U.S. Operations and Leadership teams. Coordinates with local vendors or on-site staff for physical installations or maintenance.
Job Type: Full-time

Pay: $35.00 - $50.00 per hour

Expected hours: 10 - 15 per week

Work Location: Hybrid remote in Saint Paul, MN 55116