Job Description

Summary Description:

The IT Support Specialist serves as the first point of contact for Tier 1 and Tier 2 helpdesk requests. This position provides IT support for faculty, staff, and students, including creating and tracking support tickets. This position is responsible for updating the equipment inventory for moves/adds/changes, and it plays a significant role in the configuration and deployment of workstations, printers, mobile devices, and phones. This position diagnoses and resolves issues with hardware, software, and network connectivity. This position also manages user accounts and permissions.

Primary Job Duties:

Answer phone calls and assist users with walk-in requests related to technology Create work order tickets for all work coming to the department Manage work order tickets from creation to resolution in a timely manner Ability to quickly determine when work tickets should be routed to other members of the department Maintain the inventory database to reflect current configuration and deployment of all technology equipment Manage the assignment and use of software licenses Set up, deploy, maintain, and support workstations, printers, mobile devices, and phones Diagnose and resolve hardware issues to assure the availability and functionality of workstations, printers, mobile devices, and phones Set up and manage user accounts in the Ellucian Colleague ERP and student information system as well as Canvas learning management system Diagnose and resolve account and permission issues in Windows, Ellucian Colleague, and Canvas LMS Maintain IT documentation, guides, and internal workflows Identify recurring issues and recommend automation or process improvements Provide basic training and guidance for technology hardware, software, and services Complete other tasks as assigned Be present in the office unless arrangements are made with the employee's direct supervisor Contribute to the support and implementation of the University Strategic Plan Participate in Warner Pacific University professional development opportunities Demonstrate commitment to a Christian liberal arts education by upholding to the mission of the University and abiding by the Employment Standards and Lifestyle Agreement

Minimum Qualifications:

1-3 years of experience supporting Microsoft Windows workstations, including operating system, hardware, network, and printing issues 1-3 years of experience supporting Microsoft Office applications with emphasis on Word, Excel, and PowerPoint Experience managing user accounts and groups in Active Directory Understanding of basic networking concepts Clear communication skills and a service-oriented mindset Demonstrated ability to work with diverse individuals including students from first generational, diverse, and urban environments. Possess a strong desire to learn and grow, as well as demonstrate the ability to learn new systems and quickly become proficient Comfortable working on ladders and lifting up to 50 lbs. Valid driver's license; local travel is required

Preferred Qualifications:

A four-year degree, especially in a technical field Microsoft MCP, A+, or another technical certification Experience managing security permissions in a Windows network environment Knowledge of workstation image deployment processes Scripting or automation experience (PowerShell, etc.)

Physical Demands - Work Environment:

The position is located in an office environment. Professional/business casual attire is required.

Warner Pacific University's Mission:

Warner Pacific is a Christ-centered, urban, diverse, minority-serving, Hispanic-serving, liberal arts University dedicated to providing students with an education that prepares them to engage actively in a constantly changing world. Our hiring practices reflect our missional commitment to being a Christ-centered institution.

Warner Pacific University's Commitment to Diversity:

Warner Pacific University is an Equal Opportunity Employer that seeks a diverse workforce of committed Christians from all racial, ethnic, and socio-economic backgrounds. Warner Pacific University is committed to hiring staff and faculty with an intentionality that demonstrates the importance of having an employee community that reflects the racial and ethnic diversity of the students we serve. Persons of color are strongly encouraged to apply.

Employment and Lifestyle Standards:

Warner Pacific is a Christ-centered urban liberal arts University dedicated to providing students from diverse backgrounds an education that prepares them to engage actively in a constantly changing world. The University was founded in 1937 by the Church of God (Anderson, Indiana). Central to Warner Pacific's identity as a Christ-centered higher education institution is the policy of hiring persons whose personal and professional lives reflect:

1. A belief in the deity of and commitment to Jesus Christ and the Christian faith, as interpreted through the historic witness of Scripture and the continuing ministry of the Holy Spirit.

2. The practice of following Christ through day-to-day personal lifestyle choices.

3. A vitality of Christian experience maturing in insight and application and appreciative of differing viewpoints.

4. A commitment to life-long learning and service through personal and professional development.

5. For teaching faculty, the expression of artful teaching, based on mastery of relevant subject matter and in an environment of purposeful and rigorous inquiry amongst a community of scholars who support one another.

6. A capability, by temperament, preparation, and will, to support students as they confront the intellectual, social, physical, emotional, and spiritual challenges of their lives.

7. A sensitivity to and support for the mission, core themes, vision, values, ethos and traditions of the Warner Pacific University community.

8. A commitment to teaching and serving in harmony with the doctrines of the Holy Bible.

Employee Agreement:

Mission-based hiring is of critical importance to Warner Pacific University. Employees are expected to demonstrate and articulate a vital Christian faith and to live in a manner consistent with a Christ-centered lifestyle as informed by the Scriptures of the New Testament.



Warner Pacific's students, faculty and staff are expected to foster an environment of mutual respect and accountability, to care for the personal dignity of others and to exercise integrity in their conduct and communication. The University environment is expected to be free from discrimination and harassment (including bullying). When an individual's behavior has direct implications for others and/or the well-being of the University community, there may be cause for institutional involvement, regardless of where the situation occurs.



Warner Pacific University desires to provide a safe and healthy environment for staff, faculty, students, visitors and guests. Therefore, smoking is not permitted on University property, in its vehicles, or at any University sponsored event. The use of illegal drugs or non-prescribed controlled substances is strictly prohibited. Use of alcoholic beverages or tobacco products is strictly prohibited on Warner Pacific University campuses.

Equal Employment Opportunity:

Warner Pacific provides equal opportunity for employment and advancement for all employees and applicants regardless of race, color, sex, gender, national origin, citizenship status, disability, age, genetic information, status with regard to public assistance, veteran status and any other status protected by laws and regulations to which Warner Pacific is subject. All employment decisions, including hiring, promotions, compensation, benefits, transfers, and terminations are made in a manner that does not discriminate against individuals in the categories discussed above. Because Warner Pacific is a Christian liberal arts University, the University exercises its legal right to hire Christian employees to fulfill its mission and purpose.



In order to be considered an applicant for this position, please complete our online employment application at https://warnerpacific.catsone.com/careers/1611-General Click "Apply Now" to complete the online application, and submit the following:

Application

Cover Letter

Resume

NOTE: All job offers are contingent upon successfully passing a background check and completing all required paperwork.