Job Description

Job Summary:

We are seeking a detail-oriented and customer-focused IT Support Specialist to provide hands-on technical assistance across a regional office environment. This role plays a vital part in maintaining the organization's IT infrastructure, supporting end-users, and ensuring the smooth operation of hardware, software, and network systems. The ideal candidate will bring strong troubleshooting skills, a solid understanding of modern IT environments, and a commitment to exceptional customer service.

Key Responsibilities:

Provide daily technical support for laptops, mobile devices, printers, and peripherals, ensuring timely issue resolution. Troubleshoot and resolve hardware, software, and network-related issues. Support Teams Rooms and conference room technology, including AV equipment and collaboration tools. Manage user accounts, permissions, and access controls in Active Directory, Azure AD, and Microsoft 365. Deliver user support and training on the Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive, etc.). Monitor system performance and perform routine maintenance to ensure uptime and efficiency. Assist with IT projects, including system upgrades, migrations, and new technology rollouts. Support cybersecurity initiatives such as patch management, antivirus protection, and vulnerability remediation. Maintain accurate documentation of IT configurations, procedures, and issue resolutions. Provide outstanding customer service and collaborate with team members to enhance IT operations.

Minimum Education & Experience Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related discipline (or equivalent practical experience). 3-5 years of experience in IT support, systems administration, or a similar technical role. Experience with Windows and macOS operating systems. Proficiency managing Microsoft 365, Active Directory, and endpoint management tools (e.g., Intune). Familiarity with fundamental networking concepts (DNS, DHCP, IP addressing, Wi-Fi).

Special Requirements:

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) preferred. Ability to lift or move computer equipment when necessary.

Knowledge, Skills, and Abilities:

Strong technical troubleshooting and diagnostic abilities. Excellent written and verbal communication skills for supporting non-technical users. Solid understanding of IT systems, network connectivity, and endpoint security practices. Proficiency with ticketing systems and IT service management processes (e.g., Jira, ServiceNow). Self-starter with the ability to manage multiple priorities and work independently or collaboratively.

Additional Desired Characteristics:

Experience with cloud platforms such as Azure or AWS. Familiarity with scripting languages (e.g., PowerShell, Bash) for automation. Strong attention to detail, problem-solving skills, and a continuous improvement mindset.

Work Environment:

Onsite role within a regional office environment. May require occasional travel to nearby office locations or data centers. Standard business hours with potential after-hours support for system maintenance or emergencies.
Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Work Location: In person