Job Description

IT Support Specialist (Short-Term Contract)

Location:

Chicago, IL

Schedule:

First Month:

4 days in-office (28 hours/week)

After First Month:

3 days/week - Monday, Tuesday, Thursday (21 hours/week)

Duration:

2-3 Months

Start Date:

ASAP

Interview Format:

One-and-done (20-30 min Microsoft Teams interview)

About the Role:

We are seeking a contract

IT Support Specialist

to join our internal IT team and provide day-to-day technical support to approximately 70 hybrid employees. This role is essential in ensuring seamless IT operations, particularly for a team of 40 attorneys, and will focus primarily on handling Level 1 and Level 2 support tickets.

This is a great opportunity for someone with strong troubleshooting and communication skills who thrives in a collaborative, fast-paced legal environment.

Key Responsibilities:

Provide timely end-user support for ~70 hybrid staff Troubleshoot and resolve Level 1 & Level 2 issues, including: Lenovo laptop hardware/software issues VPN connectivity problems Office 365 applications (Outlook, Microsoft Office, OneDrive) Collaborate with the existing 2-person IT support team for knowledge sharing and workflow continuity Communicate clearly and professionally with all levels of staff, including attorneys with varying technical skill levels

Qualifications:

Previous IT support experience (Level 1 and/or Level 2) Strong knowledge of: Windows OS & Lenovo hardware Office 365 suite (Outlook, OneDrive, Microsoft Office) VPN troubleshooting Cisco tools and systems (preferred) Excellent interpersonal and communication skills Ability to troubleshoot technical issues in a professional environment

This is an immediate need - apply today to be considered for a fast-moving interview process!

Job Types: Full-time, Contract

Pay: $20.00 - $25.00 per hour

Work Location: In person