Job Description

Description:

1.

Technical Support

:

Respond to help desk tickets and support requests from end-users, providing timely and effective resolution to technical issues. Troubleshoot hardware and software problems on desktops, laptops, printers, and other IT equipment. Install, configure, and maintain computer systems and peripherals, including operating systems and software applications. Willing to travel to Different locations to assist users

2.

User Training and Documentation

:

Assist end-users with basic IT tasks, such as setting up email accounts, accessing network resources, and using business applications. Develop and maintain user documentation and training materials to help staff navigate IT systems and procedures. Conduct training sessions and workshops to promote IT literacy and best practices among staff members.

3.

Systems Administration

:

Assist the IT Manager with system administration tasks, including user account management, software updates, and security configurations. Monitor system performance and conduct routine maintenance to ensure optimal operation of IT infrastructure. Participate in technology projects and initiatives, providing technical expertise and support as needed.

4.

Inventory Management

:

Maintain an inventory of IT assets, including hardware, software licenses, and peripherals. Track equipment assignments and replacements, ensuring that all assets are accounted for and properly maintained. Assist with procurement and vendor management activities, coordinating purchases and service agreements as directed.

Requirements:

Associate degree or equivalent experience in Information Technology or related field. Minimum of 2 years of experience in IT support or a similar role, preferably in a healthcare or nonprofit environment. Proficiency with Windows and MacOS operating systems, Athena, as well as Microsoft Office applications. Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN. Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently. Excellent communication and customer service skills, with the ability to interact professionally with end-users at all levels of the organization. * Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.