It Support Specialist (level Ii)

Laurel, MD, United States

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Responsibilities:

Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required.
Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices
Responsible for imaging workstations using the standard images
Provides secondary on-site support and knowledge transfer to the centralized helpdesk team
Provide onsite hands on support for devices supported by Infrastructure support teams.
Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment.
Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices.

Qualifications:

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