Job Description

WHEA is HIRING: we're currently seeking the best educators to join our incredible team. We are currently searching for:

IT Support Specialist (hiring ASAP)

Please call our office at 808-327-4751 to learn more about all of our open roles.

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About Us:

WHEA is a public charter school that focuses on project based, student-centered education committed to empowering students through innovative teaching methods. We pride ourselves on fostering a collaborative learning environment where students are encouraged to think critically, solve real-world problems, and take ownership of their learning journey. Our goal is to develop responsible, creative, and informed citizens ready to thrive in a rapidly changing world.

Position Summary

The IT Support Specialist is responsible for delivering high?quality technical services, support, and maintenance of information technology systems for the school. This includes the setup, deployment, repair, and lifecycle management of student devices (iPads/Chromebooks), as well as supporting faculty, staff, and students in Grades?6?12. The role must comply with HGEA union contract terms regarding hours, duties, and working conditions. Employment Type: Full?time, 12?month (or as defined by school calendar)

Key Responsibilities

Install, configure, maintain, and troubleshoot hardware and software systems (computers, servers, printers, network devices) used by students, teachers, and staff. Manage and support the school's 1:1 device program: assign and track iPads or Chromebooks to every student, maintain device inventory, perform updates, repairs, replacements, and ensure security and proper functionality. Provide user support and training to faculty, staff, and students: respond to help?desk tickets, resolve issues in a timely manner, document support activity, and escalate as necessary. Oversee network connectivity, WiFi access, network security, permissions, and backups to ensure reliable access across campus. Ensure compliance with school policy, HGEA contract provisions (hours, overtime eligibility, leave, etc.), and applicable state/federal regulations (FERPA, student privacy, acceptable use). Create and maintain documentation: device assignment logs, help?desk procedures, maintenance schedules, asset management records, and training materials. Participate in scheduled maintenance windows, after?hours or?on?call support as defined in the school's union?negotiated schedule or contract. Assist with special projects: implementation of new educational technology platforms, integration of student devices into curriculum, professional development for staff in use of technology. Maintain a proactive posture toward cybersecurity: install updates, patch systems, perform virus/malware scans, monitor and report security incidents. Encourage and support technology integration in the classroom: partner with teachers to ensure student devices are usable, reliable, and aligned with instructional goals.

Qualifications

Required:

Proven experience in hardware/software support, device deployment, and end?user training. Strong knowledge of iPad/Chromebook management (MDM solutions, OS updates, device enrollment, repair logistics). Ability to troubleshoot network, WiFi, and connectivity issues in an educational environment. Excellent communication skills, patience, ability to work with staff and students at various technical skill levels.

Preferred:

Associate's or Bachelor's degree in Information Technology, Computer Science, Educational Technology, or a closely related field (or equivalent experience). Experience working in K?12 education or managing 1:1 student device programs. Familiarity with educational technology platforms. Understanding of data privacy and compliance in education (FERPA, CIPA). Strong organizational and project?management skills, ability to manage multiple tasks and schedule device refresh/repair cycles.

Working Conditions & Other Information

Standard work week per HGEA contract (e.g., 40 hours/week). The position is classified under a non?supervisory white?collar bargaining unit (e.g., HGEA Unit?3 or equivalent) which means working conditions, salary steps/promotions, and contract terms follow the applicable collective bargaining agreement. Frequent handling of devices, moving carts or cases of iPads/Chromebooks, occasional lifting of hardware. Occasional on?call or emergency support may be required (e.g., network outage, device failure impacting instruction). Salary and benefits according to the school's compensation plan aligned with the HGEA contract structure for the appropriate classification (step placement, salary schedule, leave benefits). This job description is not exhaustive; the employee may be assigned additional duties consistent with the classification and union contract.

Why Join Us?

Be part of a vibrant learning community dedicated to student-centered education Work in a collaborative environment with opportunities for professional growth and development Engage students in transformative learning experiences that go beyond traditional classroom boundaries Contribute to a school culture that values creativity, innovation, and the pursuit of excellence

How to Apply:

Interested candidates should submit a cover letter, resume, and three professional references to Erik Swenson: swenson at whea dot net

Please include "IT Support Specialist" in the subject line.

WHEA is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Benefits:

401(k) Dental insurance Health insurance Professional development assistance Retirement plan Vision insurance
Work Location: In person