Job Description

Job Overview

We are seeking a dedicated IT Support Specialist to provide comprehensive technical assistance and support to our organization. The ideal candidate will be responsible for troubleshooting hardware and software issues, maintaining IT infrastructure, and ensuring seamless computer system operations. This role requires strong communication skills, a customer service-oriented approach, and proficiency with various operating systems and networking technologies. The IT Support Specialist will play a vital role in maintaining the efficiency and security of our IT environment.

Responsibilities

Provide technical assistance to end-users for hardware, software, and network-related issues. Troubleshoot and resolve system problems (e.g., network connectivity, software errors). Create, manage, and remove user accounts. Perform routine maintenance on IT systems, such as workstations, and networks and continuously monitor applications for potential problems. Install, configure, and upgrade hardware and ensure software systems are up to date with the latest patches and updates. Configure and troubleshoot network devices, such as routers, switches, and firewalls. Track, manage, and maintain hardware and software assets, ensuring efficient allocation, usage, inventory, and resources. Manage relationships with third-party vendors for IT services, software licensing, and hardware purchases. Administer and configure tools such as anti-virus software, endpoint protection, and data loss prevention systems while liaising with Security to ensure all hardware and software meets the necessary criteria. Coordinate IT projects, including system upgrades, network expansions, and new software rollouts. Provide training and support to employees on the use of new systems, software, and best practices. Assist with onboarding new employees by setting up their IT equipment and providing basic training on systems. Support Audio and Video Equipment, onsite in conference rooms and offsite at union related events. Orders equipment and/or related supplies on behalf of end users. Other duties as assigned

Skills

Proficiency in diagnosing and resolving hardware and software issues on Windows and Macs. Strong knowledge of network troubleshooting (TCP/IP, LAN, WAN). Experience with Meraki enterprise networks. Experience with AV systems and the ability to troubleshoot. Experience with Office 365. Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical users. Strong organizational skills, with attention to detail and the ability to manage multiple tasks. Experience supporting mobile devices, including iOS and Android platforms.
About Local 5: UNITE HERE Local 5 is the most dynamic labor union in Hawai'i. We have a deep love and commitment to Hawai'i and the global labor movement. Local 5 represents nearly 11,000 hospitality, health care, and food service workers in Hawai'i and is an affiliate of UNITE HERE, an international union that represents over 250,000 workers throughout the U.S. and Canada.

For more information & to apply: Send a resume, references, and a cover letter to Erika Ramirez (eramirez@5.unitehere.org). May require travel. Salary is commensurate with experience. Position provides excellent benefits, including medical coverage and retirement benefits.

UNITE HERE Local 5 is an equal opportunity employer, committed to creating a diverse work environment. People of color, women, LGBTQ+, and persons with disabilities are encouraged to apply.

Pay: $75,000.00 - $85,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance
Work Location: In person