Job Description

Job Summary

Must be available to work weekends



We are currently seeking a

Field Service IT Technician

to join our team at

Honolulu International Airport

in Hawaii. This role is ideal for a tech-savvy individual who thrives in a fast-paced environment, enjoys solving technical problems, and is passionate about delivering exceptional customer service.



The ideal candidate will be detail-oriented, have excellent communication skills, and demonstrate strong technical and documentation abilities. Previous experience in an IT support or field service role is preferred.

Responsibilities

Provide exceptional onsite IT support with a focus on customer service Proactively respond to and resolve break/fix incidents Manage IT service tickets, ensuring timely updates and resolutions Perform hardware support for desktops and laptops Support and troubleshoot mobile devices Maintain, troubleshoot, and repair baggage printers Install new computers, monitors, and other IT hardware as needed Manage and maintain computer hardware and software, including installation and configuration. Troubleshoot software issues across various platforms including Microsoft Office applications. Support desktop environments by resolving problems related to operating systems such as Windows and macOS. Assist in the management of IT infrastructure including LAN setups and network Communicate effectively with users to understand their needs and provide clear instructions for resolving issues.

Minimum Qualifications

1+ year of hands-on IT experience Proven experience in technical support or IT support roles Solid understanding of desktop and laptop hardware troubleshooting Excellent communication skills with a focus on customer service. Ability to work independently as well as part of a team in a fast-paced environment. Proficiency in Windows installation and software configuration Experience with printers, scanners, and other peripherals Customer-focused mindset and strong work ethic Ability to multitask and manage time effectively Demonstrate strong written communication skills Complete administrative tasks accurately and efficiently

Minimum Qualifications

2+ years of IT field service experience Industry certifications such as Microsoft MCP, CompTIA A+, or Network+ are a plus Experience working in airport or transportation environments a plus

General Expectations

Maintain a professional appearance and adhere to company dress code Represent the company positively in all interactions Follow company policies, safety guidelines, and operational procedures Submit accurate timesheets, documentation and other deliverables Keep work areas clean and organized Collaborate with team members and communicate effectively with clients Be a reliable self-starter capable of working independently

Benefits

Health, Dental, and Vision Insurance Paid Time Off (PTO) 401(k) Retirement Plan Cell Phone Stipend

Work Environment

Onsite at the airport Involves walking, lifting, and working in dynamic operational areas May require weekend and early morning or late evening shifts

If you're enthusiastic about technology and want to be part of a growing team supporting critical airport operations,

apply today

!



Benefits:



401(k) Dental insurance Flexible spending account Health insurance Life insurance Paid time off Retirement plan * Vision insurance