Job Description

IT Support Specialist
The IT Support Specialist is responsible for installation, repair, maintenance, and support for the technology resources of the organization. This includes PCs, associated hardware, wired and wireless telephones, and related equipment including audio-visual support. Additionally, the IT Support Specialist is responsible for first-call response in terms of general IT issues as they are reported to the HopeWest Service Desk, and for solving routine technical issues, intrinsic technical issues, and answering Service Desk inquiries.
QUALIFICATIONS:

• High school degree or GED equivalent, Associate degree from a two-year college or university preferred; or equivalent work experience; or equivalent combination of education and experience.
• Minimum one year of end-user support experience with knowledge of Microsoft Windows desktop operating system and Microsoft Windows applications.
• Some experience supporting Android and iOS Smartphones, tablets, and applications.
• Valid Colorado driver's license, unlimited access to reliable transportation, and adequate automobile insurance maintained throughout employment.
• Experience working in a healthcare environment preferred.

COMPETENCIES & REQUIREMENTS:

• Communicates effectively both written and verbal.
• Knowledge of the practices, principles, and techniques of computer operations; information systems; computer software and hardware functionality; and information security policies and procedures.
• Customer service skills as related to hardware and software implementation and support.
• Understanding of security issues surrounding applications.
• Maintains a focus on exemplary customer service that leaves both internal and external customers fully satisfied with their experience at HopeWest.
• Utilizes a framework of continuous improvement to achieve excellence in service, regulatory compliance, and optimal organizational performance.

Pay and Benefits:

• $20.79-$23.00/Hour
• Mileage reimbursement for work related driving.
• Cell phone and other technology provided such as laptop/table.
• Cigna Health, Dental, and Vision insurance effective the first of the month following start date
• Colorado Family and Medical Leave Insurance (FAMLI) program
• Immediate accrual of PTO and medical leave
• Employer paid life insurance
• EAP & Disability
• 403b Retirement plan with up to 3% employer match
• 15% discount at Spoons Bistro & Bakery, and Heirlooms locations

At HopeWest, we hold strong core values that are followed internally with staff as well as in the daily care of our patients & their loved ones. Employees of HopeWest are ambassadors that help continue our strong reputation in the communities we serve. If you want to feel honor and pride in the work that you do, while supporting a meaningful mission, come join our HopeWest Team!
Together, through creativity, volunteerism, and philanthropy we change the experiences of aging, illness, and grief - one family at a time.
HopeWest honors our service members and encourages veterans to apply. This position will remain open until filled.

Skills Required