Job Description

Location:

On-site - Fort Smith, AR

Department:

Information Technology

Reports To:

Chief Information Officer

Overview

We're seeking a highly skilled and self-driven

IT Support Specialist

to join our internal IT team supporting all business units under Scott Enterprises / Pro Care Innovations, including healthcare and small business operations. This role is hands-on, fast-paced, and focused on keeping users productive, systems secure, and operations smooth.

You'll handle both Tier 1 and Tier 2 responsibilities -- from end-user support and workstation deployment to managing network, cloud, and security environments (Microsoft 365, Azure AD, Meraki / SonicWall). The right person will be able to troubleshoot confidently, think critically, and take full ownership of issues until resolution.

Key Responsibilities

Provide day-to-day desktop, network, and application support for approximately 75 employees across multiple companies. Manage new computer setup, user onboarding/offboarding, and endpoint security compliance. Troubleshoot Microsoft 365 issues (email, SharePoint, OneDrive, and user permissions). Occasional client on site visits for hands on troubleshooting / repair. Maintain and monitor firewall (Meraki / SonicWall), switches, and Wi-Fi configurations. Respond to and resolve helpdesk tickets via RMM system with strong communication and follow-through. Work with vendors to ensure continued protection and monitoring. Support cloud infrastructure including Azure AD, Windows 365, and remote access configurations. Cloud phone systems Collaborate with the Chief Information Officer on projects involving automation, new deployments, and infrastructure upgrades.

Required Qualifications

2-3+ years of experience in IT support, preferably in a mixed environment (servers, cloud, networking, and endpoints). Strong working knowledge of Windows 10/11, Microsoft 365, and Azure AD. Familiarity with SonicWall or similar firewalls, VLANs, and network fundamentals (DNS, DHCP, IP addressing). Experience with remote monitoring tools. Strong understanding of cybersecurity fundamentals, including EDR, MDR, and multi-factor authentication. Excellent problem-solving skills and ability to work independently. Strong written and verbal communication skills / able to assist both technical and non-technical users.

Preferred Qualifications

CompTIA A+ / Network+ or equivalent experience. Experience supporting hybrid cloud environments (Azure, Windows 365). Familiarity with SQL or database-driven applications. Exposure to healthcare IT environments or HIPAA compliance.

Compensation & Benefits

Salary:

$55,000 - $60,000 DOE Paid time off, holidays, and benefits package included. Opportunities for professional development and project leadership as the company expands. Monday-Friday, 7 AM - 4 PM schedule with potential of after hours assistance in rare instances.

Ideal Candidate Traits

Self-motivated problem solver with initiative. Comfortable working directly with end-users and leadership. Balances urgency with patience and professionalism. Thinks proactively -- prevents issues before they happen. Sees IT as a partner to the business, not just a support function.



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