Job Description

PLEASE NOTE:

All Candidates must be U.S. Citizens All Candidates must reside in the DMV Area (DC, Maryland, Virginia) Must have a minimum of 5 years of experience

JOB SUMMARY:

We are seeking a skilled and resourceful IT Support Specialist II with a strong focus on Audio/Visual (AV) and Unified Communications (UC) technologies to join our collaborative IT team. This hybrid role supports mission-critical meetings and corporate collaboration platforms, ensuring employees and leadership can communicate effectively. The candidate will play a key part in delivering seamless user experiences across tools like Microsoft Teams and Cisco Webex while also providing general Tier 2 IT support in a fast-paced environment.

KEY RESPONSIBILITIES:

Core Tier 2 IT Support Respond to escalated incidents and service requests across end-user devices and collaboration tools. Accurately document and track issues using the ServiceNow platform. Provide hands-on support for office hardware, including peripherals, monitors, and conferencing accessories. Prioritize and execute tasks quickly and effectively, even under time-sensitive conditions. Travel as needed to provide technical support for off-site meetings and trainings. AV & Unified Communications Support Setup, configure, and support AV equipment for live meetings, internal events, and executive sessions. Support Microsoft Teams and Cisco Webex platforms, including meetings, webinars, and VoIP features. Administer and troubleshoot Microsoft-based VoIP devices via the Teams Admin Center (TAC). Maintain and support digital signage platforms across office locations. Manage and move light-to-heavy AV/IT equipment for meeting setups. Stay composed and technically sound while supporting high-profile or time-critical meetings.

REQUIRED QUALIFICATIONS:

Excellent verbal and written communication skills; able to clearly explain technical concepts to non-technical users. Strong problem-solving and analytical skills with attention to detail. Experience in a team-oriented, customer-focused support environment. Demonstrated ability to stay calm and prioritize effectively under pressure. Experience with Microsoft 365 and Teams in a support or administrative capacity. Hands-on experience with AV hardware setup and troubleshooting in a corporate setting. Working knowledge of administering VoIP devices through the Microsoft Teams Admin Center. Familiarity with Cisco Webex Meetings and Webinars. Experience with digital signage platform administration. ServiceNow or similar ITSM tool experience. Physically capable of transporting and setting up IT/AV equipment. Five years' experience minimum

PREFERRED QUALIFICATIONS:

Certifications in Microsoft 365, Teams, or AV/UC technologies. Experience supporting conferencing solutions (e.g., Logitech, Poly, Crestron). Prior experience in live event or executive meeting support environments.
Job Type: Full-time

Pay: $55,000.00 - $66,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance
Work Location: In person