Job Description

From help desk to hero! GPD ic currently looking for an IT Support Lead!



The IT Support Lead plays a crucial role in maintaining our IT systems, providing advanced technical support, and ensuring that all network / computer hardware and software function efficiently. This position involves diagnosing and resolving technical issues, implementing IT solutions, and mentoring staff on IT utilization and operation.



This full-time, exempt role is located in Salem, NH and will report to the Director of Facilities.


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Responsibilities

Responsible for the administration, maintenance and monitoring of software and hardware infrastructure while working with our MSP(s) to ensure a high level of staff service. Maintain and optimize IT infrastructure, performing regular system updates. Lead IT projects and implementations. Monitoring and managing activities in relation to Cyber Security and Gov't Cloud Systems. Install and configure network / computer systems and applications. Work closely with the management team to ensure that strategy is being implemented and issues are resolved promptly. SME for all applications and play a role in the evolution of the GPD software landscape. Provide technical support to endusers both remotely and onsite. Keep up to date with IT developments and identify appropriate, costeffective solutions to meet corporate needs. Willingness to contribute outside the scope of your role, to support your colleagues and the business.
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Qualifications

Associates Degree, Bachelors preferred. Other certifications strongly desired, certifications such as CompTIA A+, Network+, or equivalent are preferred. Minimum of 5 years of experience in an IT technical support role. Advanced knowledge of network / computer hardware and software. Strong problemsolving and analytical skills. Excellent communication, documentation, and writing skills. Ability to build strong collaborative relationships with stakeholders by explaining complex technology topics in a manner that they can relate to. Excellent customer focus with the ability to think from the user's perspective. The ability to understand and analyze problems and find solutions. The ability to think creatively and work collaboratively with individuals and teams to solve business challenges. The ability to make recommendations around things such as requirement prioritization, scope, assessing viability of solutions etc.
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Skills

Windows, and Microsoft 365, SharePoint

Knowledge of VISUAL ERP and Salesforce is a plus!


Networking Hardware diagnostics and repair Software installation and troubleshooting Active Directory IT project management Customer service Technical Documentation
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MISC:

Able to lift up to 50lbs Limited Travel may be required
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About GPD Optoelectronics

GPD Optoelectronics is expanding! Do you have an unwavering commitment to continuous improvement? Do you share the passionate belief that we must always strive to do better? Based out of Salem, NH, our team members are design-oriented, customer-focused, and work hard to engineer custom solutions for every client's needs. If you have an eye for detail and share our passion for the photonics industry, come join our team of professionals who are dedicated to advancing tomorrow's photo detector technology!