Job Description

About Alma

Alma del Mar is a K-8 charter school whose mission is to put every one of our scholars on the path to college and to challenge them to be service-minded leaders. We do this by immersing our scholars in a highly demanding, highly supportive environment where they receive a content-rich education. As an Expeditionary Learning school, Alma brings to life a three dimensional vision of student achievement that includes mastery of knowledge and skills, character, and high-quality student work.

We\'re located in New Bedford, Massachusetts a beautiful coastal city known for its history as the heart of the whaling industry and as a central hub of the abolitionist movement.

Alma gets results for kids. Alma scholars not only outperform their district peers on MCAS, they often outperform their peers in the surrounding suburbs. In some areas, our scholar achievement now matches some of the highest performing schools in the Commonwealth. We have been nationally recognized for our work with English Language Learners.

The IT Support Associate Job

User Support & Customer Service:

• Ensure excellent, proactive, and responsive user support for staff and scholar on all technology issues (i.e. computers, printers, servers, classroom A/V, computer labs, server connections, voice/telecommunications, copiers, other hardware, applications, smartboards, etc.)
• Provide effective technology training to staff and scholars, as needed.

Systems Design & Administration:

• Support Google-based email/calendar/contacts system.
• Support the maintenance & management of security/surveillance technologies and equipment.
• Support administrative needs via regularly reconciling open items, active accounts (e-mail, computer, etc.)
• Perform a quarterly review of all tech assets to ensure proper recordkeeping of all assets (laptops, Chromebooks, Macs, projectors, printers, etc.).

Applications Support:

• Support major Chromebook/PC/Mac operating systems, GSuite, any teacher/admin applications, and student information systems.
• Support Office phone systems and fax lines.
• Accurately diagnose and repair operational problems on a wide range of devices (laptops, Chromebooks, desktops, mobile devices, printers, multi-function printers/copiers)
• Coordinate support (through vendors when needed) for district copiers/multifunction devices and staff cell phones

Other:

• Other duties or projects as assigned within the technology and operations functions.
• Floating customer service may apply between school breaks, PDs, work weeks, closed school days (non holidays). Must be willing to travel and adjust working location. Our school buildings are 12 minutes apart in New Bedford.
• Internal Alma del Mar Testing, along with Statewide Testing will be supported by the coordinator.

Who We\'re Looking For

We seek outstanding people with the following qualifications:

• Minimum of an Associate\'s Degree in related field required
• Experience in a school, education, or other nonprofit setting a plus
• Ability to communicate with staff at all levels and at varying levels of technology understanding
• Ability to work under pressure and remain calm in the midst of changing circumstances
• Prior experience working directly providing customer service support in a technology help desk or desktop support role that involves troubleshooting technical issues by logic, reason, established processes, and escalation steps
• Working knowledge of Windows & Mac installation, configuration & support.
• Experience with troubleshooting Gmail, Google docs, Microsoft Office Suite.
• Working knowledge of TCP/IP, wireless networking and computer/network security.
• Setting up, understanding & managing client/server applications, Windows Server(s)
• Experience supporting Microsoft Windows XP/7 & 8, Mac OS X, computer hardware and
• Ability to troubleshoot printers, copiers, projectors, and general classroom A/V equipment
• Familiarity with the following technologies preferred: Information Systems include scholar information systems (PowerSchool, DeansList or others), PC and Mac platforms; help desk systems.

What You Can Expect

• Weekly meetings with a manager who supports you
• Friendly, supportive, #almazing colleagues

Start Date: Immediately

Compensation: Salary will be competitive and commensurate with experience. We offer a comprehensive benefits package.

Alma del Mar is an equal opportunity employer and an organization that values diversity. People from all diverse backgrounds and identities are strongly encouraged to apply. Spanish language proficiency is a plus.

Alma del Mar